So some background. My account has been live since the day wow launched in the Netherlands.
I play it near every single day. Its my main hobby. I love it and wouldnt put my account or hobby at risk for anything.
No last night i was leveling a SOD rogue. I go upstairs to read my son a story, i come back and my account has been permenantly banned and closed.
Now i panic, i check my mail, and i have a message.
“Account closure notificatoin”
We have closed your account due to exploitative activity involving unauthorized cheat programs. And my mind is blown.
It then says: It is important to note that:
- I’m responsible for my account - Correct
And then:
- Our decision to close the account was made after a thorough review of relevent evidence.
This ladies and gentlemen is a MASSIVE lie. Because you see, i dont hack or cheat. And because of that very reason, there can be no evidence.
I make a ticket of course. And before i am able to submit it… I have another email:
“Closure overturned”
As part of our ongoing effort to combat exploitation and abusive behavior, Blizzard recently cose a World of Warcraft license on this Blizzard account.
After performing an additional review of the evidence??? considered in this action, we have determined that tis closure was an error. We are reopening this license for play and hope you will accept our sincere apologies for the mistake.
Well Blizzard, I do not. I find it beyond ridiculous this can just happen. I also got a message back on my ticket. After reopening my account even saying:
This action has been taken in accordance with out Terms of use etc etc. Good luck.
So i dont know what automated system you have in place. But it is hurting loyal, well paying, 20 year old customers.
I can not even think of a single reason why this happend. Also, i am sure that there is now some sort of hidding Flag on my acccount, that will keep me from doing any beta’s and stuff, which i have been in many times.
I am really angry with this. I know a few other people that had the same happen. But again, how… How does this happen? Explain it to me so it makes sense please. Since the ticket system is just bots.