Battle net app keeps disconnecting

Support Technical Support
1

Hello

For the past month my battle net app keeps disconnecting and attempts to connect back, it goes back and forth all the time as long as I have the app open, no problems in game but I can’t seem to fix it.

I’ve tried to fix it by doing the guides like the ones below:

  1. Reset your user interface to make sure your files and addons are not corrupted.

  2. Reset your network devices to make sure your router hasn’t become flooded with data.

  3. Release and renew your IP and flush your DNS to resolve any network conflicts.

  4. Update your drivers and operating system to resolve any compatibility issues.

  5. If you’re using a wireless connection, optimize your internet connection to rule out a connection issue.

  6. Close all other applications to resolve software conflicts and free up resources.’

It didn’t work and here is a WinMTR because other GMs have asked for it for similar problems:

|------------------------------------------------------------------------------------------|

| WinMTR statistics |

| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

| 192.168.43.1 - 1 | 397 | 395 | 1 | 4 | 125 | 1 |

| No response from host - 100 | 81 | 0 | 0 | 0 | 0 | 0 |

|lim96-dci-2.vrf1257-182.bundle-ether3s228.tele2net - 4 | 291 | 281 | 22 | 942 | 4638 | 1102 |

| lim-vpe-3.bundle-ether5.tele2net - 4 | 291 | 281 | 22 | 944 | 4720 | 1102 |

| lim-fgw-1.ae0-unit17.tele2net - 52 | 129 | 62 | 0 | 908 | 2589 | 1219 |

| lim-vpe-3.bundle-ether3s16.tele2net - 9 | 259 | 238 | 23 | 929 | 4649 | 1067 |

| lim-core-1.bundle-ether5.tele2net - 9 | 258 | 236 | 25 | 930 | 3395 | 1099 |

| lim-core-1.bundle-ether6.tele2net - 7 | 262 | 244 | 46 | 961 | 4888 | 1132 |

| fra36-core-1.bundle-ether6.tele2net - 9 | 255 | 234 | 47 | 959 | 4888 | 1105 |

| fra4-core-1.bundle-ether8.tele2net - 9 | 252 | 231 | 48 | 976 | 4865 | 1106 |

| peer-as57976.fra4.tele2net - 7 | 264 | 246 | 44 | 959 | 4984 | 1106 |

| ae1-br01-eqfr5.as57976net - 8 | 263 | 244 | 45 | 949 | 4969 | 1181 |

| et-0-0-2-br01-eqam1.as57976net - 8 | 262 | 242 | 51 | 937 | 4987 | 1137 |

| 137.221.78.77 - 8 | 260 | 241 | 48 | 958 | 4074 | 1145 |

| 137.221.66.43 - 9 | 252 | 230 | 52 | 962 | 4005 | 1179 |

| 185.60.114.151 - 8 | 257 | 237 | 46 | 969 | 3999 | 1204 |

| 37.244.54.10 - 8 | 261 | 242 | 53 | 951 | 4004 | 1179 |

|____________|||||||

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

2

Did you try to completely uninstall bnet app and download newest version from here? Just app, not the game.

3

Yes, I’ve tried every blizzard help article, nothing they have there works

4

Any Luck on this problem?

5

Hi there Ceiz,

We generally try to avoid resurrecting older threads, so make sure information is always relevant. In this case I’d recommend you start with the steps over in this article: Connection Troubleshooting.

If you’re still having issues, don’t hesitate to start a new thread with some more information about the problem and what you’ve tried so far.

You can also contact support directly with your system files so we can help check out your setup.