Hi, I been having some issues that keep disconnecting me from my battle net account and wow. I know there some issues of this a couple of months ago , I checked for similar post but I dont see any recent ones.
Any one else having this issue? Internet works fine. I have reseted the modem see if that helps but I sitll have this issue.
Suggestions?
Thanks for reading,
Disconnecting from both WoW and the Desktop Application indicates a local issue with the network or system is at play here. (I did not see any widespread reports of issues like what you are reporting at the time of your post)
The following steps can help in most of these cases.
Try doing an extended power cycle on your system. Turn off all devices including the modem. Wait 30 minutes, turn on the modem, wait 5 minutes, turn on any network devices, wait 2 minutes, turn on your computer and try the game.
You can try switching your DNS settings to use a free public DNS servers instead of your ISPs Servers:
We do not have individual steps for specific modems or routers so if you need assistance accessing or updating the devices, contact the device maker/provider.
In some cases there is a corrupt or misconfigured setting within the router or modem. We cannot say what that might be offhand but the easiest way to resolve these conflicts would be to factory reset the router and/or modem.
You may need to look up your specific model for the steps on how to do this and in some rare cases you may need to have this done by the ISP. Feel free to reach out to them for assistance if necessary.
Some folks have reported that a VPN gets them around the issue. Please note we do not support VPN usage though we do not prohibit its use with most of our games. Some countries around the world, do restrict VPN usage so you will want to research these restrictions for your country before attempting to use a VPN.
Many VPNs offer a demo or trial version of their service to allow you test without commitment.
If a VPN solves the issue for you then the issue lies with your network, your ISP, or the path they send you through to get your data to us. You can work with your ISP in these situations to help them hunt down and address the routing issue.
Try running your system in selective startup mode: https://battle.net/support/article/200483
Create a new administrator account: https://battle.net/support/article/34550
Once the account is created, shut down the computer, wait 60 seconds, restart, log into the new profile and try the app/client.
If that doesn’t solve the issue, then I recommend submitting a ticket with an msinfo attached for further investigation. (instructions for collecting that msinfo report will be on the form.)
Click your name at the top right of this page, click support, click contact support.
Hi, an update.
I did turn off all devices, at first this seem to do the trick, but after 1 day it started to disconect again.
I did swap to a DNS server and that so far is been working. So if any one is having the same issue the recomended path of action is to change the DNS server.
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