I’ve not been able to connect to my Battle.net for 13 days now. When trying to connect, I get the message ‘We couldn’t log you in to Battle.net. When you are offline friends & chat will be unavailable, and you will have to log in when playing games or accessing account management. Error code: BLZBNTBGS80000011 (2)’
I have this on two devices, since I play on my laptop when I’m away and my computer when home. I’ve tried uninstalling but nothing helps. I strongly suspect this is down to accidentally having both the apps on my laptop and computer open at some point might have caused this. But it’s just a theory.
My network works great. I can see my friends online in-game but they can’t see me.
Would like to know if anyone has encountered this issue before and have a fix.
BLZBNTBGS80000011 is usually the result of a communication problem between computer and server - typically an overly zealous security program blocking the connection from being established. If this occurs on multiple devices I would recommend to check which programs of this nature are running on all of them, and to disable/uninstall them one by one.
If the issue indeed only occurs on a single device within the network that’d strongly imply a software-based obstacle on said device (most other kinds of issues would affect every device equally). Uninstalling security programs one by one might be the best, and likely quickest, way of finding out which one is at the root of matters here.
