Beta & PTR: 3D accelerator card support issue

Support Technical Support
1

Was testing in beta a few days back (say weekend), and all was fine I went tonight to spend some time in beta but when I ran the game I got the “Your 3D accelerator card is not supported by World of Warcraft.” Error on startup. (side note I’m running the wow executable directly at the moment) I checked this against retail, classicwotlk and ptr versions, classicwotlk and retail ran and loaded fine, ptr behaved same as beta throwing the 3D accelerator card error on startup.

After checking the Dragonflight system requirements to make sure my GPU GTX 970 (drivers are up to date) was supported I dug into the logs and the only thing that jumped out at me was the gx.log in the various versions log files.

BETA

9/22 22:06:37.175 LogOpen
9/22 22:06:37.175 World of Warcraft Beta x86_64 10.0.2.45698
9/22 22:06:37.175 Windows 10 (10.0.19043) (wine emulation) x86_64
9/22 22:06:37.175 Intel(R) Core™ i7-6700K CPU @ 4.00GHz | Sockets:1 Cores:4 Threads:8
9/22 22:06:37.175 15.6 GB System Memory
9/22 22:06:37.175 On AC Power - Battery Not Present
9/22 22:06:37.221 No suitable gpu found. World of Warcraft cannot proceed. Exiting application…

PTR

9/22 21:36:32.728 LogOpen
9/22 21:36:32.728 World of Warcraft Test x86_64 10.0.0.45697
9/22 21:36:32.728 Windows 10 (10.0.19043) (wine emulation) x86_64
9/22 21:36:32.728 Intel(R) Core™ i7-6700K CPU @ 4.00GHz | Sockets:1 Cores:4 Threads:8
9/22 21:36:32.728 15.6 GB System Memory
9/22 21:36:32.728 On AC Power - Battery Not Present
9/22 21:36:32.777 No suitable gpu found. World of Warcraft cannot proceed. Exiting application…

ClassicWotlk

9/22 22:54:32.671 LogOpen
9/22 22:54:32.671 World of Warcraft Retail x86_64 3.4.0.45704
9/22 22:54:32.671 Windows 10 (10.0.19043) (wine emulation) x86_64
9/22 22:54:32.671 Intel(R) Core™ i7-6700K CPU @ 4.00GHz | Sockets:1 Cores:4 Threads:8
9/22 22:54:32.671 15.6 GB System Memory
9/22 22:54:32.671 On AC Power - Battery Not Present
9/22 22:54:32.850 Adapter 0: “NVIDIA GeForce GTX 970” family:Unknown type:Unknown vendor:0x10de device:0x13c2 driver(0xffffffffffffffff) location:0 dx11:true dx12:true
9/22 22:54:32.850 Monitor 0 “Generic Non-PnP Monitor” Size(1920x1200) Pos(0, 0)
9/22 22:54:32.881 No suitable device found. Attempting to use default device:
9/22 22:54:32.881 D3d12 Device Create
9/22 22:54:32.881 DXGI_FEATURE_PRESENT_ALLOW_TEARING:true
9/22 22:54:32.938 DXGI_FORMAT_B8G8R8A8_UNORM UAV support: true
9/22 22:54:32.942 Ray Tracing Support: None
9/22 22:54:32.942 Variable Rate Shading Supported: false
9/22 22:54:36.156 NotifyOnDeviceCreate
9/22 22:54:36.211 D3d12 Device Create Successful
9/22 22:54:36.211 Using shader family dx_6_0
9/22 22:54:36.211 No
9/22 22:54:36.215 Detected Graphics Defaults: 2 (CPU = 7, GPU = 2, MEM = 7) WindowSize: 1920x1200 WorldRenderSize: 1728x1080 (0.9)
9/22 22:54:36.526 Render Settings Changed. New Render Size: 1728x1080 (1920x1200 @ 90.0%)
9/22 22:54:39.399 Render Settings Changed
9/22 22:54:42.027 D3d12 Device Destroy
9/22 22:54:42.027 NotifyOnDeviceDestroy
9/22 22:54:42.059 GxShutdown

Shadowlands - Live

9/22 21:38:45.555 LogOpen
9/22 21:38:45.555 World of Warcraft Retail x86_64 9.2.7.45338
9/22 21:38:45.555 Windows 10 (10.0.19043) (wine emulation) x86_64
9/22 21:38:45.555 Intel(R) Core™ i7-6700K CPU @ 4.00GHz | Sockets:1 Cores:4 Threads:8
9/22 21:38:45.555 15.6 GB System Memory
9/22 21:38:45.555 On AC Power - Battery Not Present
9/22 21:38:45.853 Adapter 0: “NVIDIA GeForce GTX 970” family:Unknown type:Unknown vendor:0x10de device:0x13c2 driver(0xffffffffffffffff) location:0 dx11:true dx12:true
9/22 21:38:45.853 Monitor 0 “Generic Non-PnP Monitor” Size(1920x1200) Pos(0, 0)
9/22 21:38:45.882 No suitable device found. Attempting to use default device:
9/22 21:38:46.776 NotifyOnDeviceCreate
9/22 21:38:46.823 Dx11 Device Create Successful
9/22 21:38:46.823 Using shader family dx_5_0
9/22 21:38:46.823 No
9/22 21:38:46.827 Detected Graphics Defaults: 2 (CPU = 7, GPU = 2, MEM = 7) WindowSize: 1920x1200 WorldRenderSize: 1728x1080 (0.9)
9/22 21:38:46.926 Render Settings Changed. New Render Size: 1920x1200
9/22 21:38:48.580 Render Settings Changed
9/22 21:38:51.530 Dx11 Device Destroy
9/22 21:38:51.532 NotifyOnDeviceDestroy
9/22 21:38:51.614 GxShutdown

As you can see its just straight up not finding the GPU on ptr or beta versions, but retail as does classic just work happily and as beta was working just a few days ago I suspect someone might have been patched that’s either excluding or ignoring my GPU.

This is all taken with a pinch of salt as im running this on linux (i’m aware of the ongoing issue linux users are having with battle.net hence why im running the executable directly)

It was fine at the weekend now is just throwing that error if anyone can throw some insight would be appreciated and yes I know blizz doesn’t support linux so im asking the community but if its something straight up like removal of support for specific GPU’s would be nice if there was an official post on it.

1 Like
2

That error has always appeared, even on Retail, whenever your GPU maker rolls out a new stable driver, and you don’t update to it.

I do believe its “Working as Intended”.

Edit to add: If you want to report it as a bug, bugs are reported in game, not on the forums, and things relating to the beta have their own dedicated forum.

3

Thank you for your input but as I said retail and classicwotlk installs are working fine while simultaneously the beta and ptr installs aren’t by throwing the 3d accelerator error, and the drivers are upto date

Can’t post in game if I can’t start the game, and this is the technical support forum where as the beta/ptr forums are more orientated towards in game issues.

4

It might be Technical Support, but that doesn’t change the fact that bugs are reported in game via the bug reporting tool.

Bugs are not collected via the forums, and just go straight to digital death.

5

Support don’t deal with beta or PTR. They’re known to be unstable at times and every feedback including performance issues is done in the beta and PTR forums.

6

They haven’t ‘removed support for specific gpu’s’.

They’ve obviously made some engine changes that require a fix in the wine emulation layer.

8

Customer Support is unable to assist with any Beta or PTR issues. You may provide feedback on the Beta in our Beta Forums.

Please keep in mind, that Linux is not officially supported and we also won’t be able to assist with issues that happen on Linux.