So all the textures from eyes and hairs are missing on my character, eyes are just a void blank hole and eyes and facial hair are black. Also sometimes the skin is black too… I checked on the US forums and apparently the issue is somehow related to GPUS and AMD Phenom X II. I am using said CPU and a Radeon HD 5800 series. Given they already know that something is up i made this post for reference here in the EU since i haven’t been able to find a post about this here. Hope they fix it soon, was so hyped about the new character customization!
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Having exactly the same issue here 
Is there nothing we can do our end to fix it? Or do we just have to wait for something to be fixed their end?
I think we just have to wait sadly, I already tried doing repair from BNET but nothing changed
Yep Just been reading up on the US threads. Guess patch day doesn’t apply for us just yet, will wait!
We were playing on the PTR like months ago, reporting this bug to forums and with the “Report bug” thingie, and we didn’t had any response from Blizzard.
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Yeah,I had the same issue on the PTR and thought Blizzard was still working on it.But just as the pre-patch launched on EU, I started having the same issue.Hopefully they’ll fix it soon!
Same Here had it since day one of ptr (back then it was all white) i reported it multiple times on ptr and beta, no responses, wrote a ticket now hope for at least information.
Same problem - AMD Phenom II X4 945 with gpu NVIDIA GeForce GTX 1060 6GB
Same issue here and no info to be found
Same problem here
Same issue here as well. No eyes and skin/hair all black. AMD Phemon II X6 1090t BE with a nVidia 1050. Was the same throughout the BETA and PTR. Logged the issue but heard nothing. Any possible fixes incoming?
Check this other post, maybe you guys have an AMD processor/graphic card like me. The only thing is that we can’t aswer as being an America post, but anyways, take a look to see that you’re not the only ones.
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Im seeing the patterns now.
Its the Phenom CPU - has to be
Ive been following and posting on this problem for a while now, since it reported over 60 days ago, one thing that most people never mentioned was there “CPU” - everyone just automatically stated “Im nvidia” etc.
But, my girl who also has this problem, has the old Phenom x4 945 also - and i KNEW it was going to be a “out dated hardware issue”, bet you any money, some time soon, blizz will announce, “With the new updates to shadowlands, we are sorry to announce that anyone with the following hardware, will be effected, as this is now outdated” - they pulled this crap in way back when my girl used to use an old ACER laptop, release of MOP - stated, hardware outdated.
SO be preapred guys!
This will be an upgrade issue now, so get ready to go spend more money, to play a game thats been working fine all this time, but now that they want to add some useless animations and textures on the models, this is now going to be a problem for the minority of us.
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Bingo - here we go.
USA always get more response and priority of over EU ofc, what was i thinking, but here we go.
Basically…“Phenom CPU is not compatible anymore, and was technically considered out dated since launch of BFA (Even though they find it weird that it still worked fine) - So basically, unlucky all you phenom users out there, go upgrade, spend more money!”
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I’ve had this issue since the prepatch came out on the ptr.
Turns out, I’m the lucky owner of AMD Phenom II X4 955.
As some people already stated - if this is not fixed, I’m not playing the game, simple as that. I’m not willing nor capable at the moment to upgrade my PC, which has zero issues with other games that I play.
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Just dug through my DxDiag and found this:
AMD A6-3620 APU with Radeon™ HD Graphics (4 CPUs), ~2.2GHz
The game worked perfectly fine yesterday 
updating the pc here is simply not an option, not right now.
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AMD A6-3500 APU with Radeon HD graphics, and GeForce GT710 GPU and same problem.
It just boggles my mind that a game can run perfectly fine and adding a few new textures makes it unplayable. I am pretty sure they will just write us off and not even try to fix the problem even if it’s just that our CPU does not have some instruction that Intel/newer CPUs have and adding alternative instruction for us would be too much work.
Same problem. Blizzard, please fix it.
Well here we go folks, its pretty much settled.
Blizz will not be looking into further fixes on this, as its labled “Out dated hardware” and not apart of there requirements for shadowlands, there for, they can now slither away from this problem, stating, that its purely an older hardware issue, and the fix is for those effected, to simply upgrade.
Well, i hope they transfer at least £350 into my bank account over the next few days, in order to replace my entire Mobo/Ram and CPU now, as its not as simple, as they bloody make it out to be.
3 Likes
Well, the system requirements for the Shadowlands were announced quite while ago so it should not have been surprising issues might show up and stay unfixed because priority should be on fixing issues on the officially supported hardware.
Unfortunate, but not surprising.
The bug itself kind of reminds me of bug in the original Mass Effect which caused characters to be big black blocks on AMD processors including Ryzens though I doubt this is related to it since this doesn’t affect Ryzens or other newer CPUs.