Disobeying or ignoring instructions from customer support to perform, or restrain from performing, certain actions.
Submitting Multiple Tickets or Spamming
Submitting multiple tickets, or spamming, on an issue which has previously been addressed by customer support is unproductive. Such behavior may include submitting tickets with gibberish, copy and paste from previous tickets, repeated appeals, and making demands for resolutions which are out of our scope of support.
GM’s cannot assist you with this issue as they have policies to follow, which is given by the developers who have finally recovered what they could. Creating further tickets about this issue clogs up the queue for others who could have been helped in that time.
Any constructive feedback you have, you can put in there. I recommend re-posting it significantly more constructive and not making up excuses to justify your behaviour.
If the GM behaved actually unprofessional you may leave feedback once the ticket closes. Berating them for following policies is not considered anything “factual” but your mere opinion.
I recommend once again to stop justfying toxic behaviour and rewrite a proper post if you want your feedback to be read by the people who could do something about it.
I am definitely onboard that just loosing items due a bug is simply not acceptable, especially from a company this size and with the experience they have running this game.
There is no way you can convince me that backups don’t exist. But if Blizzard is willing to take the gamble with this and hope this just blows over, that’s their call and conscience. And tells you enough where their priorities are.
That said, attacking GMs or support is not the correct way either. These people are bound by rules and procedures and simply cannot deviate from them even if they wanted to. Having been a GM myself for online games, you simply do not have the tools or access to do what needs to be done.
But I truly worry if Blizzard’s approach is to sweep issues under the rug from now on. Either they have nobody competent left anymore that understands how the game works, or they have hired the wrong kind of people to work on a title like this.
Sounds like the call centre staff (well Blizzard’s version thereof) got annoyed with you, and so their boss stepped in (Who by the looks of it, is one of the people with the power to issue account infractions) and told you the matter was closed.
Blizzard’s customer service is never going to win any awards, however humans should always treat each other with respect, so despite Blizzard’s handling of this being terrible, they’re in the right with their response to you.
Editing your posts to remove the parts you want to hide, will not help you when they’ve been quoted
People contacting customer service really need to understand they are seeking a person’s advice, because that person knows more about the company’s options, than the person contacting does.
If I report a problem with my car to my mechanic, I trust his advice because he is a skilled mechanic, whereas I can barely change the oil in my car.
It’s tragic that people these days seem to think that sounding off until they get what they want, is the right answer, it’s a bit childish really.
Every time someone brings that up it would do well to remember “The customer is always right in matters of taste” was the original saying, meaning “Whatever they look like, you agree it’s a good purchase”, nothing more nothing less.
They have been deleting their posts because of the less than supportive response from other posters, if you read the quotes from others, namely Lynila, you can see the messages they wrote.
This is the biggest misconception worldwide and you learn this in marketing 101.
The customer is not always right but the customer is king. Unfortunately even kings can be beheaded and so its a company’s prerogative if they want to keep that customer or not. Think of those signs always posted outside retailers doors, before the days of technology and online shopping/services. “Right of Admission Reserved.” This still applies to most business today. If a customer becomes difficult or makes a nuisance of themselves a company reserves the right to remove that customer.
