Blizzard communication

I will start with direct quote from Sanctum of Domination Lag Update

“We’ve been working hard to understand and resolve the issues, but we overlooked telling you that. We apologize for that oversight, and we will strive to do better in the future.”

There are numerous problems in classic tbc about bots, real money trading, hvh, faction balance, battleground bugs etc. List goes on.

But there has been zero communication if they are even working on those matters or totally ignoring them. Makes the comment from another thread very ironic and hypocritical when they have been ignoring all these problems for years and months without even communicating if they are working on them or not.

Do you really think that blizzard will actually strive to communicate about player reported problems or was this just pr-stuff to redeem themselves? I unfortunately feel that nothing will change.