Blizzard, iam doing a lot of M+ PUG, Solo Shuffle.
The Problem is you get massively reports in that Game Modes,
if your Group failed a Boss Fight = Tank gets report, if you losing Games vs multi R1 Glad on Alt = Massive Report on Healer.
DPS nearly never gets a report for playing very bad. They often go 2 man (one of them is the leeching friend). If you failed to boost em as Tank, all negative reports is going on you. First they provoke you in chat, then if you give them back critics they massive report you.
Better would be Mute + dont play again with this player for 2 Weeks. So people dont que again with him for 2 weeks in M+ or Solo Shuffle.
Reports and bans will result many people stop playing World of Warcraft.
The community in guilds is not toxic like in PUG M+ or solo Shuffle. I received many bans for words like “ret**d” . Thats not the right way you go.