I wanted to share my frustrating experience with Blizzard Support regarding a simple request to change the region on my Battle.net account. I recently moved to another country and followed Blizzard’s guidelines to provide all the necessary documents for a country change.
I’ve been playing on this account since the original release of Wrath of the Lich King, so it’s really disappointing to encounter this issue after so many years of loyalty. I submitted a utility bill that clearly shows both my name and my new address—exactly as required in their official documentation. Despite this, I keep receiving responses from support that don’t make sense. They keep saying they can’t verify my information, but my name and address are right there on the documents! It’s as if they aren’t even checking properly.
I even offered to mark the relevant sections on the documents, in case they have trouble reading them, but still no luck. They continue to deny my request without giving me a clear explanation.
Has anyone else experienced this? I’m starting to feel really frustrated, especially since I’ve done everything according to their guidelines. I don’t know what else I can provide to prove my residency, and the constant back-and-forth is getting nowhere.
Any advice or similar experiences would be appreciated. Thanks in advance!
I completely understand your frustration, and I’m in the same boat! I also recently went through the process of trying to change the region on my Battle.net account after moving countries. Just like you, I followed all the guidelines, provided a utility bill with my name and address, and even included additional documents like a bank statement for extra proof. But despite all that, Blizzard Support still rejected my request without offering any clear reason.
It really does feel like they’re not even properly checking the documents, and I got the same vague responses about not being able to verify my information. It’s beyond frustrating when you’ve done everything right and have been a loyal customer for years, only to be stonewalled with no clear explanation.
You’re definitely not alone in this, and I totally agree with your arguments. If anyone else has any advice or solutions, I’d love to hear them too. I’m really hoping Blizzard starts handling these requests with more care.
Stay strong, and hopefully, we can get this resolved soon!
I’m just guessing but they probably either can’t verify the authenticity of the bill via the service provider or they can’t match your name to the account holder…or you’re talking to an AI that’s broken etc.
Exactly! It feels like a broken circle—they ask for documents like utility bills or bank statements, but then when you send them, they just say they can’t verify them. It’s like they ask for proof they’re not actually willing (or able) to accept. The whole thing would be almost funny if it weren’t so frustrating.
I’m starting to feel like no matter what I send, it’s going to get rejected for some vague reason. It’s like they set the rules but then refuse to play by them. At this point, I’m half-expecting them to start asking for a “Death certificate” just to make it more ridiculous!
But yeah, I’ll keep trying, though it’s starting to feel like a lost cause.
If you’re really at the end of the rope you can send them a scan of your govt issued ID. There’s no way they can’t verify if it’s real and they’ll have to accept your region change.
Or an “address card” or something if your country has that.
Yeah, the thing is, they’ve already pointed me to the list of acceptable documents several times, and I’ve been following that list exactly. That’s why I’m hesitant to even send a government-issued document, because I honestly feel like they might just reject it too—like they’ve done with everything else so far.
One of my static team members relocated to Germany about six months ago, and they didn’t want to accept his German ID, even after he sent it three or four times! So, that’s another reason I’m not very optimistic about sending more documents—they might just find another reason to say they can’t verify it.
Assuming your account is in your real name (ie the same as on all the documents) all I can suggest is that you ask that your ticket be escalated to a senior member of staff on the next one you make. I don’t actually know if they they still do this, but it may be worth trying
Likely due to increased amount of fake region changes after rusians started another war in europe.
Anyway, wrong region is mostly minor annoyance and a dolar on top of your payments. That is sad, but dont prevent you from playing
That is correct. It is for family members, notaries, close friends, or other appointed people to… Close down the accounts if a player were to fall in the long walk of life. After all if they had a subscription on that must be stopped, and presenting such a document is deemed valid.
I wanted to share a frustrating update regarding my account issues. Today, I reached out to support multiple times and uploaded the necessary documents, hoping for a resolution. Unfortunately, I received replies from a few different GMs, and each one told me they couldn’t do anything about my account situation.
To make matters worse, they warned me that further questioning about the issue could result in a ban. It feels like I’m hitting a wall with support, and I’m really at a loss here.
