Our guild have been working hard to get our 1st CE before Season 2 start, on sunday night we finally killed Queen with 16x members of our guild and a 4 friends of the guild helping us out due to absences etc, on the actual kill 2x of our players disconnected towards the very end of the fight (halfway through p3) the disconnect was no fault of theirs, they were both on Twisting Nether EU server which appeared to have gone down briefly as they could not log back in and the server was missing from the realms list.
Anyway long story short they get back online a minute later, can loot the boss and eligible for loot, but they didn’t receive their cutting edge achievement and so our guild also didn’t receive it as it only counted 14 players instead of the required 16. Raised a ticket but blizz are basically doing nothing, even though we sent them logs and a vod of the kill “thanks”
Sucks for both those players and as a Guild, blizzard support just seems automated and the responses are either scripted or AI, can we actually get someone from support to look into this, as we know for a fact Twisting Nether went down based of other people posts (Twisting nether server crash? - #6 by Foodplz-twisting-nether) and I have also had people tell me Blizzard have resolved this issue for them in Dragonflight when they didn’t get crtedited for AoTC for a disconect issue.