BlizzCon - Fire Stick App Issue

Support Technical Support
1
Hello there,

I have downloaded the BlizzCon App on my Amazon Fire Stick (latest model/update), however when I try to load any video, whether it be a ticket or non-ticket video, I get the same error: ‘something went wrong. Reload to try again’

It doesn’t matter which video I select it has he same error. I was really hoping to use my Fire Stick to watch BlizzCon on my TV this year, so hopefully there is a remedy to this issue.

Is it a known problem, and are there any fixes for it?
2
Same problem here, just getting the stick set up. Guess I'm lugging my laptop in instead
3
Having the same issue too.
4
Got the same issue. Thought it would be easier to watch in the living this time, but guess its the PC again :(
5
Heya,

Can you please double check that your phone/device is fully up to date, and test with a differen Wi-Fi or mobile network if possible? If you experience issues on an Android device, try clearing the cache data.
■ Navigate to the Blizzard Battle.net mobile app settings, press Clear Cache, then relaunch the app.
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6
02/11/2018 14:00Posted by Nenyasqi
Heya,

Can you please double check that your phone/device is fully up to date, and test with a differen Wi-Fi or mobile network if possible? If you experience issues on an Android device, try clearing the cache data.
■ Navigate to the Blizzard Battle.net mobile app settings, press Clear Cache, then relaunch the app.
______________________________________________________
Have a few seconds to spare? Let me know how I'm doing!
https://www.surveymonkey.com/r/Nenyasqi


Hi Nenyasqi,

Fire TV Stick version: 6.1.1.0-117
Software version: Fire OS 5.2.6.7 (623529620)
BlizzCon app version: 1.0.2
Cleared Data cache
Uninstalled/Re-installed the app
Rebooted the device

Connected the Firestick to my mobile hotspot and got the same result as when it's connected to the Virgin Media home network.

Error message: Something went wrong. Reload to try again.

Hope this can be sorted.
7
Could you give these steps a go Baley:

■ Force the Blizzcon TV app to close:
    Select Settings from the Home Screen
    Select Applications
    Select Manage Installed Applications
    Select the Blizzcon TV app
    Select the Force Stop option

■ Restart your Fire TV device:
    Select Settings from the Home Screen
    Select Device
    Select Restart

■ Re-open the Blizzcon TV app after the device has restarted
(from this post on the Blizzcon forum)
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8
02/11/2018 14:51Posted by Nenyasqi
Could you give these steps a go Baley:

■ Force the Blizzcon TV app to close:
    Select Settings from the Home Screen
    Select Applications
    Select Manage Installed Applications
    Select the Blizzcon TV app
    Select the Force Stop option

■ Restart your Fire TV device:
    Select Settings from the Home Screen
    Select Device
    Select Restart

■ Re-open the Blizzcon TV app after the device has restarted
(https://us.forums.blizzard.com/en/blizzcon/t/cannot-watch-videos-through-amazon-fire-tv-app/487/5" class="bml-link-url2">from this post on the Blizzcon forum</a>)
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Hi Nenyasqi,

Tried that with no success :(

My Firestick is a 1st gen device FYI ;)

I noticed in that thread you linked, it looks like folks are having issues with this generation of firesticks! hope this can be resolved with an update fix to 1.0.3 maybe??
9
02/11/2018 15:15Posted by Baley
02/11/2018 14:51Posted by Nenyasqi
Could you give these steps a go Baley:

■ Force the Blizzcon TV app to close:
    Select Settings from the Home Screen
    Select Applications
    Select Manage Installed Applications
    Select the Blizzcon TV app
    Select the Force Stop option

■ Restart your Fire TV device:
    Select Settings from the Home Screen
    Select Device
    Select Restart

■ Re-open the Blizzcon TV app after the device has restarted
(https://us.forums.blizzard.com/en/blizzcon/t/cannot-watch-videos-through-amazon-fire-tv-app/487/5" class="bml-link-url2">from this post on the Blizzcon forum</a>)
______________________________________________________
Have a few seconds to spare? Let me know how I'm doing!
<a href="https://www.surveymonkey.com/r/Nenyasqi


Hi Nenyasqi,

Tried that with no success :(

My Firestick is a 1st gen device FYI ;)

I noticed in that thread you linked, it looks like folks are having issues with this generation of firesticks! hope this can be resolved with an update fix to 1.0.3 maybe??


I bought a brand new 2nd Gen Firestick and it's having the same issue as the 1st Gen, even after all the troubleshooting. There are quite a number of people on Twitter and the BlizzCon forums having this same issue as well. So disappointing this close to BlizzCon.
10
Something wrent wrong. Same problem. Fire tv doesn't work, Android works.
11
same issue here, any news on this?