I bought a brand new laptop literally a couple of days ago and Ive been getting constant crashes in WOW. This happens ONLY in WoW and quite frequently too - several times per session (2-3 hours) at least. The game just freezes with no prior lag or any other indications of underperformance - it’s running smoothly and then the computer crashes and restarts. The event manager shows the error as kernel-power 41 (63). I have tried lowering the graphics, limiting the fps, installing temp monitor to identify if overheating is causing the issue, but nothing seems to help. Ive also googled and tried various suggestions to combat this particular error - updating windows, changing the power settings and so on to no avail.
Even though this occurs everywhere, I noticed it is ALWAYS bound to happen in the nokhud offensive dungeon and with increased frequency - 2/3 times per 15min run.
Now I realize laptops might sometimes struggle running games, but like I said there’s never any lag, increased temperature or any other struggle indicators. The game is running super smoothly even with way higher than my current graphics settings. The laptop specs are 11th Gen Intel(R) Core™ i5-11320H @ 3.20GHz processor, iris XE integrated graphics card and 16gb RAM.
im not a owner of a laptop but would guess it has to do something with your graphic chip.
I found a possible solution on a topic on WoW Head i will quote here:
a possible solution to the freezes and blanks…
install the game on a secondary drive due to the m.2 possibly over heating or maybe just buy and replace the m.2 with a more heat tolerable one… maybe a gamer m.2 chip inside will work…
i just installed the game on a secondary drive and works just fine.
Thanks everyone for their replies. I was worried the graphics card would be a potential issue but I investigated a bit before the purchase and most people agreed it’s fine to run wow on low-mid settings (+ it covers the minimum requirements). And the game honestly runs great - before limiting the fps, I could hit 100 fps on good graphic settings with zero problems. Would that be the case if the graphic card couldnt handle it?
Many years ago I was having issues with game crashes on a new PC and I narrowed it down to the CPU being set to turbo in the system BIOS. Could be totally unrelated to your problem but might be worth looking into. Good luck, I hope you solve your problem
This is unrelated to the error unless your computer shutdowns or restarts without you doing anything. If the computer just freezes and you force restart the restart itself causes the loss power unexepectly error.
Check the windows event viewer for any possible errors or messages before the power loss event to maybe get some idea what could cause.
GPU or GPU drivers seem likely issue like others have mentioned.
Thanks everyone for the suggestions once again I updated my graphics card driver manually (last version was over 18 months old even though windows said it was fine…) and Im happy to report I managed to complete a nokhud offensive dungeon without crashing for the first time ever I’ll keep testing and report back with the status in case somebody is facing the same issue.
To be honest, i’m kinda baffled, because that’s usually the first thing you check
You don’t use Windows to update a graphics driver, use the Nvidia Geforce Experience app.
Don’t use the Geforce experience game optimization stuff though
OP has Intel’s integrated graphics, but otherwise the advice applies to it, too. Just check the drivers from Intel’s site instead of Nvidia’s.
And you don’t need to use geforce app for nvidia drivers either, they can be downloaded directly from the web site and installed without it (which I never installed when I had nvidia card).
I’ll keep testing and report back with the status in case somebody is facing the same issue.
