Bug Report: All Inventory Items Missing

Support Customer Support
1

Returned to WoW after a few years and found my two mains missing all of the items in their bags, except for my Hearthstone and Artifact weapon. My equipped gear was still there.

Customer support have advised all of my items still exist in the games data, they’re just lost in the void somewhere. They don’t take up space in my bags, but they do count towards quests. For example, in Mechagon if I go to make SPARE Parts, I have a bunch that are not in my bags.

I have tried:

  • Deleting and restoring the characters.

  • Checking my mail.

  • Replacing my bags.

  • Filling up all my bag slots.

  • Checking my bank.

  • Reloading UI.

  • Disabling addons.

  • Waiting/relogging.

It’s been 2 weeks of missing these inventory items and I have only seen it reported by myself and one other: Lost Inventory Items - #3 by Fáng-bloodhoof

2

Hi, I’ve just updated my post with some findings.

@Ayresii, sorry for the delay… I’ve just tried a few of my characters and I have some interesting findings… it certainly sounds like a bug.

Logging into characters with Catch-up available

  • When selecting Pick up where you left off, characters inventories are empty except for hearthstone.
  • When selecting Start the catch up experience, characters is teleported to Arathi Highlands and their inventory is intact, containing all the items I expect to see.

Logging into characters with no catch-up available

  • Character inventory is kept intact, with all the items I expect to see.

Can you recall which options you selected for your characters?