Hello there Allistrazsa!
I’m checking your account and I don’t see any tickets, open,or closed. This tells me it’s likely you’ve been sending bug reports, which aren’t serviced directly by Support. If you need to send a ticket, the fastest way to do so is via web, here.
This said, I do see that, like Dottie said (you’re on a roll today Dottie!) you do have two WoW accounts, one with gametime, one without. Make sure you’re loggin to WoW Classic in the account that has gametime. You do not need separate WoW licenses to play WoW Classic: you can play both in the same account.