Meanwhile we finally have a blue reply on this.
I’m baffled that he can’t tell by now that this is a know issue with their tech team by now. It’s been going on for 3-4 days straight and it’s clearly because their infrastructure can’t handle this many players. There is a simple solution, open up free character transfers. There’s even a sticky post for free classic character transfers, where this issue was addressed more quickly (probably due to popular steamers having the issue which is bad for PR).