Well I just got a ticket reply, no surprise there:
Hi there,
Thank you for your ticket regarding issues connecting to the Kazzak realm.
We’re aware of and working on the current issues affecting some realms.
I can definitely understand how frustrating it is not being able to play when a new expansion is just out and we’re working hard to address these problems as quickly as possible.
Please note that we’re unable to offer any individual compensation or transfers at the moment.
Thanks for your patience and understanding for now and hopefully we’ll see some improvements to the situation soon now!