they do.
… but when it comes to making shop mounts, and transmoggs for real money/trading post
yep, i think this is with one of the main reasons, why many people over the years quit and never came back, because they are tired of sitting in a waiting room
i remember Bfa, it took Blizz 5 or 6 months to Nerf Destro warlocks, Dragonflight had a good start when it comes to Balance changes every 2-3 Weeks, but then the retri rework happend, and after the Ret rework, these Aug Evoker abomination, after Months of Aug evoker abomination, the community have to deal for Months with overtuned Dh´s
idk, the community is just tired of the waiting simulator Situation, and move to other Games, what Respect your Time more than Blizz does currently.