Cannot access Frozen Throne, portal and quest giver doesn't show up

My pg is stuck and i cannot access to Shadowlands’ quest. I’m in Orgrimmar, with Shadowlands Campaign that says "Continue the Campaign by accepting Quest “Through the Shattered Sky” in Orgrimmar, but there’s no way to find a giver and there’s no portal to the Frozen Throne

Sounds like you may be phased out, are you half way through a questline?

Hey there!

This should have been something that was fixed in a previous version of the game, but if you’re still unable to proceed here you will need help from a Game Master. Please make a ticket in-game for assistance with this.