It says “Live Chat Available now Wait time: 1 minute” but there is no "Avaiable"after 1 minute.
Live chat is only available for certain queries.
Plus live chat has been unavailable since the beginning of the pandemic. If you would like, perhaps you can give a general idea what you want to ask them, and perhaps the forum staff can answer you. Though they will be unable to handle account or payment related queries via the forums.
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