Just to start there have been previous posts regarding this before but I’m feeling lost as I’ve followed all previous steps for a fix:
Re installed WoW
Repaired / Scanned Folders
Changed VPN and DNS settings
Switched off Addons
Run Admin
Deleted WTF / Interface folders
Does anyone else have any recommendations or a possible work around? Having gone through alot of posts on here, Reddit and other community sites this issue seems to be common without any permanent fixes.
I would love to get a Blue responce if possible as the game crashes whenever a cutscene plays, my enjoyment of Undermine(d) has been staggered because of this
No idea if this will help you … but i got this from chatgpt.
If the cinematics are being skipped automatically rather than causing crashes, here are some possible solutions:
Fix for WoW Skipping Cinematics Automatically
Check Game Settings
Open Game Menu (Esc) → System → Advanced
Look for Cinematics Playback and set it to Always
Reset UI Settings
Go to Game Menu → System → Advanced
Click Reset UI to restore default settings
This can fix settings that might be forcing cinematics to skip
Delete Cache & WTF Folder
Close WoW
Navigate to C:\Program Files (x86)\World of Warcraft\_retail_
Delete the Cache and WTF folders
Restart WoW and test
Disable Auto-Skip Option (if available)
Some expansions had an auto-skip for seen cinematics
If there’s an option for it in the settings, make sure it’s disabled
Try Without Addons
Some addons (like questing addons) might be auto-skipping cinematics
Disable all addons and test if cinematics play normally
Check Keybinds for “Skip Cinematic”
Go to Keybindings
Check if any keys are bound to “Skip Cinematic” (like Escape or Space)
Unbind it and test
Corrupted Game Files
Scan & Repair via Battle.net:
Open Battle.net Launcher → World of Warcraft
Click the Settings (gear) icon → Scan & Repair
Wait for the process to complete and restart the game
Check Your Account Settings
If you are playing on a different Battle.net account, some settings may prevent cinematics from playing
Try logging into another account (if available) to see if the issue persists
If none of these work, it might be a bug with Undermine(d) specifically. In that case, reporting it to Blizzard through the in-game Bug Report tool or the forums might be the best move.
If the game is actually crashing when a cutscene occurs - I suggest capturing the details of the crash and submitting an in game bug report for QA to investigate:
The CS reps on the forum aren’t able to help with game bugs and defects (beyond sometimes confirming if it’s already a known issue under investigation).
