Cant Buy WoW Token From Character Selection Screen

There is no option to buy a token for gold in the character selection menu.
I have more than 1 million gold on Throk-feroth realm, so price shouldn’t be a reason for that problem.
Also, when i log in with 10 level character, in-game-shop disable “wow token” tab because of
“unavailable to free trials accounts”.
I have SL, but no active-time