Can't do refunds?

So I’ve been charged again with already active game time, so I issue a refund for it. And then I get this wholesome message:

SORRY, THIS ORDER IS NOT ELIGIBLE FOR REFUND. A penalty has been applied to this account too recently.

Im disgusted more and more each day I play this game. The corporate greed of these people is getting out of hand

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You cannot leave.
You have to play untill doomsday is upon us!

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Sounds to me like you did something ban worthy, and then got banned, so now you want a refund because you’re banned?

I am not banned… i was muted for a week. Idk what that has to do with a refund? I’ve refunded automated charges before with no problems

Because it sounds like you only want a refund because you’ve been muted, but I might not be understanding the order of things.

Sounds to me you need to learn how to behave when there’s rules in place.
It also sounds to me like you had enabled automatic renewal. That’s on you.

Turn that off first and foremost if don’t wish to keep getting charged.

Then its very clearly not the first nor the second time. Dont know if it works the same with Muting, but there is no Refund on Gametime when you broke the rules and got the penality.

Just chargeback via paypal
You’ll probably get a perma tho so do it at your own risk

Do like me and pay this bad game with gold only.

why in the hell would you even make a thread here then? And then flame the people giving you a few seconds of attention.
Go open another ticket you dolt.

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I can sort of see already why you got the mute.
Hope you don’t get more than a mute/warning for this attitude, especially on the forums.

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They’ve been pretty generous with refunds for me in the past, so I feel like we’re not quite getting the entire story here.

It is the entire story. I’ve refunded stuff before, never had problems. Until no

I got a muted because NPC’s like you who have no idea whats going on are making directed statements and tend to annoy me. :slight_smile:

“i’ve been muted before because I expect people to be able to read my mind and know everything that’s ever happened, or will happen.”

Here’s to hoping they give you a forum mute to go with your ingame one :slight_smile:

Male human paladin PvPer… Guess why I am not surprised. :rofl: :joy: :sweat_smile: :joy: :rofl:

Yours is not eligible for a refund because you are still able to play.

I guess refunding is a privilege granted to those in good standing, although it might be questionable. Dunno what the law is here. Probably 30-day refund, but game subscription might be a special case.

When was your last refund? I am wondering whether the wording is bad and they mean a refund timeout penalty, i.e. you have refunded something too recently.

I’ve refunded an automated charge last month for game time. went smoothly without any problems what so ever.

Then that’s probably why. Refunding is something you do when something exceptional happened. They’re not going to do it monthly.

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i think its time to touch some gras :smiley:

I mean regarding the law.