Can't open war chest

hi,
in PVP my rate 1046 in the reset i cant open the war chest to get strife rank 2

To be eligible for the weekly PvP cache, your character must have :

  • Turned in the Conquest reward quest in the previous week
    Or
  • Earned at least 500 Conquest points in the previous week

More details can be found here.

If you cannot open the chest, that means that you didn’t complete the quest or earn 500 Conquest Points in the previous week.

i did it (Earned at least 500 Conquest points in the previous week) … i submit the quest called conquest’s reward