So, i went to race change one of my chars, the blue transaction screen comes up, then just dissapears and goes back to the select product screen. no idea why 
Looks like you managed to get this resolved already. If it was something that you changed yourself, please let us know.
My initial go-to answer would have been to check your firewall/antivirus software to make sure it wasn’t blocking parts of the ingame shop similar to this article.
Hi, i found an old reddit post about the matter.
Turns out… if you have razer synaps open it blocks the payment window from showing up for some reason.
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