Can't recover character

Hello, I cannot recover a character on a locked realm.

“There is a problem restoring your character. Please try again later”

It’s shown the same error message whenever I try for the last few months.

I also cannot make a character:

“Only players who already have characters on this realm are currently allowed to create characters.”

Is there a way around this issue? I’ve made a ticket in game with no luck.

FYI: Restoring characters on other realms works fine.

Thanks a lot for any help.

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