Can't resub - Internal Server Error 500

Support Customer Support
21

Sent the ticket anyway, let’s hope there is a speedy response :slight_smile:

22

I am also getting the error message when logging in to the account management, though I saw the page briefly and then it refreshed to the error message. Least it allowed me to log to the forums.

Do you mean this? It has cateogires for the desktop launcher, mobile app etc. and also for “Support Site” which I guess might cover this.

23

workaround:
while logged into your battle.net account, and seeing the “500 - server error”, try to input the following into the address bar:

https://account.battle.net/games

for subscriptions or

https://account.battle.net/security

for authenticator

worked for me. hope this helps for someone else too.

1 Like
24

Ah, thank you for that. I forgot it was a US forum. You can, however, log in with your EU log in and post. Someone has just posted a thread about the 500 problem:

Though I can’t actually see any blue responses in the forum at all

25

Thanks Grilka, that worked for me :slight_smile:

26

Is anyone else getting this when trying to access their account settings?

I have found old threads for 2020 and followed the suggested routes of clearing my browser cache etc, logged in and out of my account, but still receiving the error.

27

Yes. Some others are but its not everyone.
https://eu.forums.blizzard.com/en/wow/t/game-bad-server-no-work/325425

28

Thanks Shammoz :slight_smile:

29

Hi there,

Thanks for the reports everyone!

There was indeed an issue with this, affecting a subset of accounts. We detailed the issue and workarounds in the relevant support article here:

That said, a permanent fix was rolled out a couple of hours ago and this should be working better by now.

If anyone is still having issues, do try the steps from the article linked above and let us know if the problem persists.

Thanks again and apologies for the confusion and inconvenience caused!

1 Like
30

All working again today, thank you :slight_smile:

32

Still got the same issue Error 500.

33

It happened when I wanted to resub on the webpage. I found resubbing from the WoW launcher worked fine.

I found after a couple of days the 500 error goes away on it’s own.