Can't subscribe to wow


#1

" Heads up!

Something went wrong. Select another payment method or try again later."

Trying to resub to classic by card, can’t. Is there some other way to subscribe with card?


#2

There was similar post about someone who wanted to resub with old card but couldn’t, try to remove your card completely, and add it again and then try.


(Trovlak) #3

It might not be relevant, but if you are in the UK, UK banking laws changed recently.

All online payments are required to implement a 2FA system (2 factor authentication).

Basically you try and make a CNP (card not present) payment, the retailer will request the funds from your bank. Your bank will then SMS a 4 digit code to your registered mobile, or in the case of Barclays, create a PINSentry challenge request…

You then have to input that SMS code (or the PINSentry response code) into the Verified by Visa/Mastercard page, in order to authorize the transaction.

However, a lot of people have out-of-date or even outright fake mobile phone numbers, coupled with a lot of retailers not implementing the system correctly, the result is a lot of failed payments.


#4

Hiya,

Just wanted to note that Sunbreakers suggestion can most often help out, but Trovlak has some great information in addition to that.

As a general note, always make sure that your information is up to date. If you continue to encounter issues, go through the steps listed here or try using a different payment method.


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