Been away form this game for almost two years, came back at the start of the month but not played. Now I cant even uninstall classic or WOTLK. It says to do it via bnet app but its not letting me. Any suggestions?
I let it do the auto update and it freezes every time. I let it update as I figured that might be blocking the uninstall.
EDIT
Finally got this sorted via Support. For anyone else with the same issue. Thanks for all your help guys.
"Greetings!
Tech Specialist Rainmitwhen here. Thanks for taking the time to contact us, though I’m sorry to hear things won’t install.
Upon review of your system files, it looks like the WMI on your system is having problems. If the MSinfo returns “can’t collect information”, it usually denotes a problem in the Windows Management Instrumentation (WMI).
This has to be fixed before anything else will work. The Battle.net app relies on WMI, as do a lot of other third party apps. The easy way to tell if WMI is fixed after this is to run another MSinfo. If it says “can’t collect info” again, I would recommend contacting Microsoft support. Otherwise, if the MSinfo does collect the system information, it would mean the WMI should be working properly.
- Press the Windows and Q keys together
- Search for CMD
- Right-click on Command Prompt and select Run as administrator
- Enter the following commands (but do not include the quotes), one at a time, pressing Enter after each:
“net stop winmgmt”
(^ stops the WMI Service)
- Respond in the affirmative to the warning message about stopping the Security Center and IP Helper
“winmgmt /resetrepository”
(^ this will report the WMI repository has been reset)
“net start winmgmt”
(^ it may report the WMI Service is already started - that’s okay)
“exit”
(^ closes the Command Prompt Window)
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Should the issue persist after the WMI is fixed, let’s clear out all Battle.net cached data. Corrupt data can cause the error you are seeing, so we will clean that out:
We’ll also clear out some additional cache:
Use Windows+R to open the run dialogue, then type in %appdata% and hit enter. Locate and delete the Battle.net folder located here.
Do the same thing to get to %localappdata% and %temp% to delete the Battle.net folders there (if found).
When running the Battle.net app installer again (if installing), make sure to run as Admin by right clicking on the installer.
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However, if any problems persist, get back to us with any additional details that may arise, as well as new/updated system files so we can troubleshoot further:
Hopefully you won’t have to spend much more time on this, but we’ll be here to help as much as we’re able. Safe travels!"