Char transfer bug! waited 3 days for a ticket but no answers yet

I tried everything the linked post says

if you can login at a point with no queues:

YES I CAN

  • Check that you do not have ignored player mail. Clear your ignored player list. If you reported someone’s mail as spam it will hide their mail but not delete it. [Check back ]
    (Mailbox purge - #6 by Veadsarias) in 24h.

I have not ignored any players and reported spam before

  • It could be quest mail that arrives later (24h-72h) then clear it yourself.

quest log is empty since 24 hrs