Character disconnecting / stuck under world

I keep being unable to log onto my hunter Retmix - Kazzak because he keep disconnecting after landing with dragonriding, I’ve used the move character service 3 times, but it doesn’t work.

Hey Retzrik,

Sorry that the self service option doesn’t seem to be working. Please do feel free to open a ticket, and we will get back to you ASAP.

I have opened a ticket, but it is estimated to take 2 weeks.