Character locked

My character somehow gained a level (60-61) after a dungeon, even though I do not own Dragonflight which I think may be the cause of my problem.

After I gained this level my character became inactive and it said I needed to renew my subscription even though I already had one, I purchased another month game time to see if that would get rid of my character’s inactive status which didn’t work. I then changed my password which got rid of my inactive status but when I tried to log into the character it said it was locked.

I was just wondering if this is a known problem and if there is a solution?

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