Character recovery

Support Customer Support
1

Hi! i made this topic cause i couldn’t find any relevant information about it either on topic nor costumer support.

After a long downtime i went back to play WoW DF only to find out my character list is empty. I tried recovering it as ,deleted characters’’ didnt work. My friend told me it went to a hibernated state but if i log in it should be okay. So i made a new one, logged out didnt work. I accepted the loss and leveled up a character. When i tried to send a mail in game it gave me options for my old characters to send it to so it must be somewhere in the system. Did anyone else had similar issue and if so how did you guys solve it?

2

Two things. One. did you delete them all when you left? Two, are you looking on the right realm?

There is a third but that means you made a new Blizzard or Warcraft account and didn’t use your old one.

Blizzard do not delete your characters, though if you have been away for more than two expansions they may be renamed.

3

none of that… i was and still on Ragnaros, i didnt delete my characters cause why would I? and yeah i have 2 accs but i checked wich one i played on :frowning:

4

You may have logged into the wrong one, I would suggest logging into the other if they are not on the account you are playing on.

Make sure you actually go into the realm, not just look at it on the realm list.

5

i still have my achievments, my mounts and all… im on the right acc

6

Mounts and many achievements are now account wide - across your entire BNet account - it’s not a reliable guide to being on the right wow account.

One way to locate lost characters is to use the Item Recovery Service. The first step of this wizard will generate a list of all characters and reveal which realms they are on. There’s a dropdown at the top of the list where you can play about which which accounts are included in the list to help track that down if needed.

Keep in mind that if you haven’t played since BfA your characters will have been renamed to numbers - you may not recognise them any more.

If that doesn’t work you’ll need to open up a ticket to get help from a GM to locate them.

7

Those are things you will have on all accounts.

8

If you’re still having issues finding your old characters after following the advices posted here, Anhrot, please do open a ticket with the name and server of the characters that you’re looking for.