I logged in server but character selection screen does not load.
What exactly do you see? Empty character selection screen? Blank screen?
I can hear music and click the menu watching cinematics.I can’t see the characters and half of the bar at the top of the screen is loaded.i cannot change realm.After waiting for a while, it kicks me out of the character selection screen and I get the error WOW51900319.
It sounds like internet connection issue.
They have listed the following troubleshooting steps:
Do you have any other issues using internet? Opening web pages? Downloading? Other online games?
I have no problem with the internet.
Hi Davsanx with the error you’ve reported, after you’ve done the steps Valanel mentioned you’ll need to reset your interface. Then try relogging into WoW again and waiting on that selection screen for 10-20 minutes. That should allow your characters time to reload.
When you’ve done that you can try to make a new level 1 character and then delete that level 1 too. Doing that will force a refresh and resync of your account and characters.
Also you need to change your DirectX to 11 by going to Battle.net App’s WoW tab. Selecting ‘Game Settings’ from option dropdown. In those settings activate the option “Additional command line argument.” Type in the command: -d3d11
That’ll help you see your character list on relogging into WoW. Should the issue still continue though you’ll need to make report files for your system and connection. Those can then be sent to us on a ticket to review further.
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