This is taking hours to days, from being instant in the past while using things such as name change or race change-services.
Can anyone give a detailed explanation why this is so slow today, and what changed?
I have the exact same bank account I paid these services in the past, and those times it was instant. Now I almost have to wait an entire day to get a name change or race change done, something that I thought was automated.
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Hey Renzoku,
Character services are, and have always been, close to instant (i.e. you receive the service the moment you finish the transaction, or it takes a couple of minutes). If you don’t receive it right away, services can take up to 24 hours.
Some things may also slow things down, such as:
- If a lot of players are currently using character services / trying to make payments
- If there is an issue on our end
- If there is an issue with the payment / your bank
If the issue persists after 24 hours, you can always open a ticket and a game master should be able to check what happened.