My partner paid for a character transfer over 48 hours ago and his character is still unavailable to play. It says its still processing. Ticket has been put in but no response. The customer service from Blizzard now is awful. No contact number, no live chat. He paid for something he hasn’t received.
His character name is Saspher on Eonar.
The actual answer time can vary up to 14 days, though I believe for payment related issues it can be faster.
Said phone number was replaced by the callback service due misuse, both livechat support is temporarily relocated to assist with tickets.
I cant even see an option for the callback service. Its pretty bad though that you pay for the expansions, pay for subscription and pay for character services and get this level of customer service (or rather lack of).
I get the large influx of tickets but when it comes to prioritisation, surely paid services and people physically unable to play the game should be near the top of the list?
I saw a post on here earlier that said they couldn’t buy some Boe on the auction house. That post got a response sooner than the ones where people cant play.
Multi billion companies like Blizz should really be contactable via phone, live chat.
This may happen if your partner tried to log into the game after starting the transfer, or if they sent mail to this character after the transfer, which would unfortunately lock the transfer, and would need a game master to unlock it.
If they haven’t contacter us yet, they can of course create a ticket in game (from another character) or from the website. 
The phone number was simply decommissioned, and our phone system replaced by a call back service. The goal was to avoid players having to wait on the phone for X minutes for nothing, while paying eventual phone fees, and instead simply call back players when an agent was ready and available. It had nothing with potential misuses. 
As mentioned in my post, he has contacted you with a ticket and is still unable to play as he hasn’t yet had a response.
He didnt send mail during the transfer, unless there was something pending. But why does it lock the whole service?! That seems bizarre.
Please can you unlock it asap as he cant do any of his rep progression that he was trying to do before dragonflight.
His chracter name is in my original post. Saspher. Being transferred from Eonar to Silvermoon.
Also, I cant even see an option for a call-back?!
Blizzard withdrew their telephone contacts a LONG time ago, probably because people were abusing them for things they were never intended for.
Nowadays they only offer a call-back function, where if the system decides a callback would be the best solution, it gives you the chance to leave your phone number, and Blizzard will call you (from a withheld number obviously).
the fact you have focused on a phone number and not the fact i have 4 tickets open is hilarious, the customer service for blizzard is shocking and your sentence just goes to show you don’t read the issues properly otherwise you would have realised there are tickets open
The fact that I cannot do anything about the tickets you have open, and thought I’d offer you some insight as to why there are no phone numbers anymore, offended you?
What did you expect me to do, “Bad Blizzard, Booo Blizzard” like a child? Break out the pitchforks? Teleport to their HQ and demand answers for you?
I wasn’t replying to you and your childish behaviour but thanks for your input, also no phone number doesn’t offend me, it is stating a fact that there is physically no way to contact blizzard other than a stupid ticketing process which takes way too long to be answered especially on a service you have paid for, and then when you get a reply from them on the forum they focus on everything but the main issue
I agree that things are seriously suboptimal right now. I’ve even contacted some people in the gaming press about it, to maybe try and drum up some interest from the press and put pressure on Blizzard, but they aren’t really interested.
All we can do is try and work within the rules Blizzard set, theres no point in taking it out on their front-line staff, they have no input. In fact it was only a few weeks ago, a Forum Blue actually got told to “stand down”, when he started helping people clear their mailboxes so they could char transfer.
That tells me it really is a management problem, not a lazy staff problem.
I’m sure it’s not lazy staff, however it still doesn’t change the fact that blizzard themselves a multi billion dollar company have a 1 dollar customer service, they should at least have a live chat that before you get put through to an advisor you describe what your issue is, the advisor can then choose if it needs their input to be resolved, especially when you pay for a service that you are not receiving and your character is now locked in a transfer, I’ve tried contacting them on social media, i have 4 tickets open and now I’m on here and I can’t get anything out of them.
They do have a live chat, and what you described is exactly how it worked.
However, Forum Blues have posted in the recent past, that live chat is currently disabled at the moment, because all available GM’s are needed on tickets.
Edit to add: I really hope that the poor Blue who went out of his way to help people with their mail issue, then got told to “stand down”, didn’t end up disciplined in anyway. He really was making a difference.
surly a live chat could resolve tickets far quicker than just sitting in an office and not responding, it’s now been 3 solid days with zero responses, for a paid service it’s not acceptable, they should at least come back and offer a refund plus still allow the transfer or offer some form of compensation as well as fixing the issue, I’m sure they are in and dated with tickets but they should prioritise people who have got issues with paid services, no I’m not saying I should be number 1 but paid services should take priority over anything else, and I agree he shouldn’t be punished for helping at least he cared.
I’m not sure why you have 4 tickets but you only need one. The earliest ticket made by your partner should stay open and delete the rest. If there was any additional information in the later tickets, add it to the original ticket.
they are all under different categories in the hopes blizzard will pick one up, anyway it’s not the number of tickets that is the issue its the character is stuck in a transfer for what will be 4 days later today, I’ve had tickets open for 3 of those days and they haven’t been answered yet, it’s a joke dragon flight will be out before this is resolved at this rate.