My in-game character recently experienced an unexpected death in Hardcore mode due to server disconnection. I want to bring this matter to your attention and kindly request your assistance in restoring my account.
The death occurred on 1:04 PM on November 30, 2023, Eastern Standard Time (EST) in the United States.", and I would like to emphasize that it was not a result of any in-game actions on my part. I understand that unexpected server issues may occur, and I appreciate your prompt attention to this matter.
Please investigate the circumstances surrounding the character’s death and consider restoring my account to the state it was in before the incident.
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Why you posting on EU Forum? Better chances on US one, and even better with ticket.
Even better would be like 0.0001 % because you say Yes to no death can be re-done when you create HC character.
And when maintenance prior to SoD was in your time zone?
I think you maybe not saw the Server shut down in XX.XX minutes warning.
We had twice in EU - on Stitches where I play too.
They will not restore it, did you read the box you agree to when you make a HC character?
If not you should.
Try to login, some people got resurrected after seeing ghost on character screen just now after mega lag …
Miracles do happen!
My level 59 character was in battle when servers dropped today. When I entered the game after you fixed the problem - it was dead on the graveyard. Assuming it was a global failure and you confirmed it do you plan to roll back data for those who died in HC? Please, clarify the situation. I won’t keep playing the game unless you help me. I am counting on your understanding.
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You forget that you confirmed any cause of dying - disconnects and lags included - was permanent and ireversible.
No, Blizzard are not gonna restore your character. Your only hope is your char is not dead once server is back up.
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