Classic PTR incompatible?

Support Technical Support
1

is PTR classic Incompatible ?, tried relogging, tried checking for update and repir.

5 Likes
2

Same here
Tried all of the suggestions from bliz

didn`t help

3

Bump. Still a problem.

4

Same, both PvE and PvP PTR Classic Realms show as “incompatible” for me, no idea why

5

There has been an update yesterday around 23:00 CET, since then realms are showing as “Incompatible” and when I try logging in I get this error message:

You have been disconnected. (WOW51900223)

I have followed the steps from this article, but it didn’t solve the issue for me: https://us.battle.net/support/en/article/64366

We have planned some testing sessions for Wednesday evening. Any ETA as to when this will get addressed?

1 Like
6

any news on the matter?

1 Like
7

Twitter Customer Support is redirecting us to the forums:

Yet i can’t seem to find any information about this anywhere. Can we have some update on this please?

8

Still no update or fix? Whats going on blizz?

9

It’s worth noting that the PTR for Classic follows the same principles as our other PTR’s in that it is a testing environment. This means the servers can become unavailable at any time without prior warning, they can be rebooted regularly and there could be instances where it crashes out.

As there was an announcement recently of Zul’gurub being made available soon, there could be updates pending for the PTR. Make sure your desktop app is set to update itself automatically for the PTR client so you can be sure to get the update as soon as it’s available.

I realise that this post does not offer you any fixes or such for the problem but I just wanted to highlight that the PTR is a testing environment and therefore not always available.