Shrugs More gametime? Pets, mounts, other products?
Please keep track of the newsblog for any possible info about changes in the future 
Forget your green rank, you must admit thats not correct.
You buy a product with goodies, you learn after that you ll not able to reciev in time the product to take benefit.
They say buy another epic edition we ll refund you on BNET, you ll never see your money back if you dont buy our product.
If i pay my sub’s with gold?
If i dont need pet (true)
If i dont need mount (true, sundancer ftw)
What’s next ? Pin’s ? T shirt ? -_-
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You know, what pro-consumer company would do?
- Assure people that CE would be delivered in-time, before the release.
- If CE is not delivered in time, they give digital version to the account for free, so valuable customer can use bought product (including early access time) with no problems.
- They try their best to fix delivery issue on their side, so customer can happily play and still get their beutiful physical edition a little later.
But that’s what good companies do. We all know that’s not Blizzard case.
I sent an email to UK store about that issue.
@saneko i hope you 'll not think i m an annoying customer, i just dont need to buy other thing on Bnet and I really often pay my sub with gold in game…
buying another Epic edition = 90e to lose for nothing, I ll never see my money back
I’ve tried to figure out this issue today with support chat of EU Blizzard Gear Store. They said, they are completely different company and only sell and deliver physical products. They have no idea about digital products, early access and stuff about the game itself. And suggested to contact game support, or Activision support.
Did they actually mention Activision? They aren’t even the main company in charge of Blizzard anymore. It’s Microsoft. Such outdated information they have gave you if so.
Yes, they gave link to Activision support 
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Very cool, i m trying to write a message to support, impossible to select the good subject about my request…
> Visit the [Blizzard Gear Store Support Portal](https://support.gear.blizzard.com/en/support/solutions/articles/101000363866) if you need assistance with an order you placed, or need information about the products, shipping and payment options, or return policy.
Yea if this is about feedback, Support doesn’t handle it.
On previous year and the years before that there were the same questions tho and this is about the same answer they’ve given:
If people give more constructive feedback maybe they’ll come with an official news response but otherwise expect no big changes.
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Which is kinda scammy, because I don’t want credits to be refunded to BNet Account, I want it to be refunded to real money. So now Bliz is interested to send CE as late as possible, so people would be forced to buy additional digital edition and these extra money will stay at Blizzard one way or another.
I don’t know what constructive feedback I could give more. I already suggested here:
- Send CE activation code via email right after purchase, so this problem would not exist at all.
- Have store use actual Bnet account, so after purchase game is automatically added to account and physical stuff is delivered when delivered
- Give people, who bought CE and waiting for delivery free digital edition in situation, when physical one can not arrive on time because of problems on Bliz side
- At least refund real money for digital edition, and not Bliz Credits, if customer is not willing to buy anything else.
But talking to Bliz is like talking to a wall 99% of the time, no matter is it constructive or not constructive.
Hello,
I bought the 20th year CE for TWW and I learn just today on forums that people who bought Physical 20year edition will not reciev the box in time for the release of The War Within.
So if that’s true I can’t play on release - 3 early days access and maybe not after 3 days on real date release.
On forum they suggest to buy digital CE and get a refund later with the code in the box. Problem is the refund is about a credit on Bnet Wallet but I’m sorry I’ve absolutely nothing to buy on Bnet and I pay my WoW’s sub with gold in game…
So 2 options
- Keep physical Edition 20th year and cant play 3 day before and maybe not after and need to wait for the box.
- pay 2nd time a digital edition and losing 90 euro for ever because i’v nothing to buy I bnet.
I’m sorry but when i bought the physical edition it wasnt said about those problem… its kind unfair …
can you help me please? I dont want to steal blizzard but i want to play in time with my collector code… And I also dont want to lose money… its about 90.- …
Then
Thank you for contacting us.
Beta access is included with the Collector’s Edition Box, providing early access to the War Within game. If by any chance you don’t receive the box in time, you can sign up to be a beta tester online via
thewarwithin.blizzard.comBest regards,
AM | CS Advisor
Into
Hello,
It was absolutely not my question… please read again…
maybe you need to check this out
https://us.forums.blizzard.com/en/wow/t/bought-war-within-epic-edition-and-today-the-collectors-edition/1832329/15I want to know if i m gonna reviev my Box in time or not …
-_-
Hello,
Unfortunately we do not have this information at the moment. Once your order is shipped you will receive the shipping confirmation via email.
Best regards,
AM | CS Advisor
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from personal experience on previous CEs: In recent expansions like SL and DF the refund process was automatic upon applying the Key included in the box on your account. The moment you claimed the CE key, if you had purchased any edition of the expansion the amount you paid was automatically given to you as battlenet balance. I assume the same is for this expansion. As for your concerns on what to do with the balance: buy game time, the digital version of the next expansion for on-time access, maybe a different blizzard game. If none of that interests you then reconsider your options and choices
Happened to me as well. Bought the CE (first time ever tho) and I naively thought that I’m gonna receive a redeem code for the digital Epic edition but nothing…
Submitted a ticket, got the same answers as you did but no clarification upon shipment.
So at this point I don’t know when I will receive the CE plus I’ve got no clue where the redeem code is for the digital. Will it come with the box?
Blizzard at least should state that if you purchase the CE now, you won’t get the digital epic edition as soon as the purchase has been made.
Not to mention my not existing faith in UK shipping companies. I doubt they could guarantee that I’ll be able to have my CE at least 3 days before release to enjoy the early access benefits.
I’m not mad, just disappointed.
Guys…hold up…take a deep breath.
The physical CE will, as it has always been the case, be shipped prior to release so you will recieve it on, or in some rare unfortunate cases some days after, the day of release.
This december thing is just a formal legal text crap thing “release date placeholder”.
Stop freaking out.
Yes, for guaranteed beta and 3 day early access you will definately need to buy digital epic edition, but worrying you’ll have to wait until december because of a placeholder date is unnecessery.
It says in the shop description: “It’s included in a seperate envelope.”
The envelope is inside the box. There’s one for the game key and one for the 30days gametime key. (wait, I think the gametime was automatically added with the game key…)
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I could be wrong, but isnt “December” just a place holder date for legal reasons, untill they set an actual release date?
If im not mistaken, collectors editions are usually shipped in time for delivery a few days before launch.
Yes it is.
Yeah, my bad! I’ve read the post again and found the answer about the redeem code, however I still think It’d be simply more professional and fair towards customers to send the redeem code for the digital Epic version upon purchase of CE.
" as it has always been the case " - this is my first time ever to purchase something physical from blizz store.
Yes, I am aware of the date is just being a placeholder.
Also, I’m pretty sure Blizz will ship in time, the concerning part is the unreliability of the UK couriers.
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