Hello, I am have to report connection problems with your infrastructure, specifically with the hop ae1-br01-eqfr5.as57976.net [137.221.80.33].
Tha problem cause, packet lost on the signal to degrade and therefore lag with the game server and forcing me to use a VPN to be able to play and even with that i need hope to find a server that avoid that hop.
I wonna make clear that is not an ISP Problem as the test and info i will provide will make it obvious and i already tred all possible troubleshooting.
I attach trace route and win mtr again and proof that the hop is within your infrastructure.
Let’s start with the assumption that I normally play with a ping that is at most 35, at the moment it fluctuates between 55/60 and last night between 110/120
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.1.1 - 0 | 82 | 82 | 0 | 0 | 0 | 0 |
| 151.6.140.70 - 0 | 82 | 82 | 4 | 10 | 46 | 8 |
| 151.6.140.66 - 0 | 82 | 82 | 4 | 4 | 17 | 17 |
| 151.6.7.24 - 0 | 82 | 82 | 7 | 8 | 9 | 8 |
| 151.6.7.239 - 0 | 82 | 82 | 6 | 8 | 11 | 8 |
| 80.249.208.83 - 0 | 82 | 82 | 33 | 58 | 138 | 58 |
| ae1-br02-eqam1.as57976.net - 0 | 78 | 78 | 59 | 386 | 2798 | 600 |
| No response from host - 100 | 17 | 0 | 0 | 0 | 0 | 0 |
| et-0-0-1-pe02-eqam3.as57976.net - 0 | 82 | 82 | 32 | 55 | 68 | 58 |
| 137.221.66.43 - 0 | 82 | 82 | 33 | 55 | 62 | 58 |
| 185.60.112.157 - 5 | 71 | 68 | 41 | 56 | 63 | 55 |
1 <1 ms <1 ms <1 ms 192.168.1.1
2 15 ms 12 ms 18 ms 151.6.140.70
3 4 ms 4 ms 4 ms 151.6.140.66
4 8 ms 8 ms 8 ms 151.6.7.24
5 8 ms 8 ms 8 ms 151.6.7.239
6 62 ms 62 ms 62 ms 80.249.208.83
7 124 ms 221 ms 218 ms ae1-br02-eqam1.as57976.net [137.221.78.35]
8 * * * Richiesta scaduta.
9 56 ms 56 ms 56 ms et-0-0-1-pe02-eqam3.as57976.net [137.221.78.57]
10 58 ms 59 ms 60 ms 137.221.66.43
11 55 ms 56 ms 56 ms 185.60.112.157
Proof that the hop is within your infrastucture
IP Information for 137.221.80.33
Quick Stats
|IP Location|Netherlands Amsterdam
|ASN|AS57976 BLIZZARD Blizzard Entertainment, Inc, US (registered Mar 23, 2012)|
|Resolve Host|ae1-br01-eqfr5.as57976.net|
|Whois Server|whois ripe net|
|IP Address|137.221.80.33|
inetnum: 137.221.64.0 - 137.221.95.255
netname: BLIZZARD
country: NL
admin-c: BP5978-RIPE
tech-c: BP5978-RIPE
status: ASSIGNED PA
mnt-by: MNT-BLIZZARD
created: 2018-08-27T19:57:32Z
last-modified: 2018-08-27T19:57:32Z
source: RIPE
person: Blizzard Peering
address: 1 Blizzard Way
phone: +1-949-955-1380
nic-hdl: BP5978-RIPE
mnt-by: MNT-BLIZZARD
created: 2016-09-07T17:19:11Z
last-modified: 2018-08-24T18:24:09Z
7 Likes
bump with 10 chars to bump
2 Likes
More people should comment and like this topic.
More and more people are complaining about this.
You could also post this kind of thing on twitter to the blizzardcs account there.
Bumping the post because the problem has not yet been solved.
ae1-br01-eqfr5.as57976.net [137.221.80.33]. and 80.249.208.83 continue to give problems and force the use of a VPN to play.
Can we get an answer from a BLUE? Or do we have to wait forever?
1 Like
Wasn’t online during the day, so don’t know if the problem persisted on my end. Now at night it seems to be ok, but that’s how it was behaving for the weekend as well
I have massive lag spikes (2-3 seconds) and constant disconnects during last week, today is almost impossible to play, 1-2 seconds with home and 2-3 with the world. I don’t have this lag or problems with any other game…
My ISP isn’t Vodafone…
1 Like
Can you do a win mtr test and a trace route test on 185.60.112.157?
So we have multiple repost of the issue and maybe blizz will fix it?
Another day… Problem still persist…
BLIZZARD?!
This is happening for the past week for me as well. Every. Damn. Night. It’s getting way worse if I’m using the launcher voice chat. It persist for 10-20 minutes then it gets back to normal.
I think I have the same issue. just test 100 packets:
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % |
Sent |
Recv |
Best |
Avrg |
Wrst |
Last |
| 192.168.0.1 - 0 |
100 |
100 |
0 |
0 |
0 |
0 |
| 10.90.80.1 - 2 |
97 |
96 |
1 |
2 |
6 |
2 |
| ws-gajo1-krze131.siec.internetunion.pl- 0 |
100 |
100 |
1 |
1 |
8 |
2 |
| 156-junos-gor46.siec.internetunion.pl- 0 |
100 |
100 |
2 |
2 |
40 |
3 |
| ve126.core2.waw1.he.net- 83 |
23 |
4 |
7 |
7 |
8 |
7 |
| port-channel10.core1.ams1.he.net- 2 |
96 |
95 |
24 |
26 |
85 |
26 |
| 178.18.236.78 - 3 |
93 |
91 |
32 |
35 |
91 |
33 |
| ae2-br01-eqfr5.as57976.net- 4 |
65 |
63 |
36 |
881 |
4027 |
350 |
| Request timed out. - 100 |
20 |
0 |
0 |
0 |
0 |
0 |
| Request timed out. - 100 |
20 |
0 |
0 |
0 |
0 |
0 |
| et-0-0-0-pe02-eqam3.as57976.net- 3 |
92 |
90 |
35 |
36 |
45 |
36 |
| 137.221.66.43 - 2 |
96 |
95 |
37 |
37 |
48 |
37 |
| 185.60.112.157 - 0 |
100 |
100 |
37 |
37 |
55 |
37 |
| ________________________________________________ |
______ |
______ |
______ |
______ |
______ |
______ |
| WinMTR v1.00 GPLv2 (original by Appnor MSP - Fully Managed Hosting & Cloud Provider) |
|
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|
|
I think you have issue even before reaching blizzard infrastructure.
You lose packet with ve126.core2.waw1.he.net- 83 that is of
Hurricane, Electric in Cali.
Then yes u start having high ping with ae2-br01-eqfr5.as57976.net
and losing few packet within Blizz infrastructure but since you are having issue even before them it may be something with an earlly node or with yor provider with that node.
blizzards staff claims they have fixed this issue and closed all topics related to this, i suggest unsub, i am doing the same
Thanks for pointing that out.
I was so focused on big numbers at the mentioned server I missed earlier ones.
Try see if a VPN helps out but that issue on that node make me think that you may havng issue with it…
Also have you tryed to do other test and see if it was an isolated problem on that try?
I’m in my last 20-ish days because of the same issue.
The only working solution I have is using CloudFlare’s Warp.
But it doesn’t change the fact that Blizzard doesn’t give a flying penny for you, me or anyone else with that issue.
Good luck.
same here
link for tests https:// prnt. sc/-Rl8zHoQHmLE
1 <1 ms <1 ms <1 ms 192.168.0.1
2 1 ms <1 ms <1 ms 10.54.0.188
3 1 ms <1 ms <1 ms gateway.2mcl. com [193.0.240.1]
4 38 ms 38 ms 38 ms pr01.eqfr5.blizzardonline. net [80.81.195.26]
5 40 ms 40 ms 40 ms ae1-br01-eqfr5.as57976. net [137.221.80.33]
6 * * * Request timed out.
7 * * * Request timed out.
8 40 ms 40 ms 39 ms et-0-0-0-pe02-eqam3.as57976 .net [137.221.78.49]
9 40 ms 40 ms 40 ms 137.221.66.43
10 40 ms 40 ms 40 ms 185.60.112.157
I will play with stable 60ms for a long time. After patch its 80-90. I tried some solo shuffle before I wrote this msg and it was 1 secs delay in every spell.
Ofc blizzard will do nothing about it.
Blizzard now us a US based company owned by Microsoft …
That’ll do them no good
Please use the “Send Feedback” button in the Battle.net dropdown menu to send issues directly do a responsible department.
I also informed law-enforcement based in the USA that this specific is ‘logically’ making us spew debththreats. Is the game dead yet?
Do not expect them to drop into a EU forum less than once per week if not once per month if not once if necessary.
This forum has been designed for Community. If you need direct HELP from blizzard but LiveChat or Telephone Callback are not available. Do not expect anything but do try to give them a call if it is that necessary.
Its been confirmed by the blues in the past that the devs never visit the EU forums, at all, ever.
Livechat and callback options are only available in situations where a livechat or call back could actually help resolve an issue. So, considering the GM’s are not on the networking team, nor are developers, I am not sure what you’d be expecting from a call back with a GM about a routing issue.
I tested a VPN connection to NL, after being extremely frustrated with how much latency and inconsistent the game feels.
And from my initial testing the game feels like a different game to play.
No more random execution of abilities. Its actually possible to do a rotation, and its possible to interact with items as you would expect without a lot of latency.