I just the other day finally transferred my physical authenticator I have had since Cataclysm to the new (and improved) mobile version.
Since then, I have had disconnects every 15mins or so, and a total disconnect from Battlenet when I do so. This is honestly, utterly ridiculous, as in 12 years, I have not had a single issue regarding logging in, or issues of this kind, but the day I change to this mobile version (and am forced to, I must add), I now cannot play the game anymore.
Is there any assistance you can give, and bear in mind, I am not the most technically proficient person out there, which is why this is so damn frustrating.
Honestly, I am stunned you force this upon players, and then have issues like this, because at the moment, I am tempted to unsubscribe permanently after the best part of nearly 20 years playing this game.
Edit_
Error code I am getting when disconnected is
WOW51900319
I have also run numerous virus and malware checks on my PC also, with nothing coming up.
Cleared cache, and also updated every addon and driver to ensure it is nothing going on this end.
Honestly, this is an absolute joke. I cannot play moreo than 5 to 10 mins without DCing, making any gameplay impossible. Bear in mind, as I said, I have had no issues in over a decade regarding this, until I am forced to change to your ridiculous App on mobile, which now seems to disconnect me from Battlenet constantly.
I also tried playing the game without being connected to Battlenet, and same issue, which is why I am certain it is an authenticator issue with the servers.
Further Edit-
Uninstalled Battlenet and every game connected to it. Deleted every folder linked to it, and run virus check, malware bytes, and also ping tests to see if my connection is dropping out and causing the issue. No issue with either a command prompt ping test, or using 2 different sites to test.
I have done everything I can think of my end to see if the issue is here, and even after a complete fresh reinstall, I get booted from WoW classic within 2mins of playing with the same damn error code.
Honestly, this is beyond a joke, and plenty of peeps seem to be viewing, but not a single answer, or, well…anything being forthcoming in helping. I’ve even tried older advice found on old reddit threads and tech support, as nothing seems to be happening here.
Once again, i have had NO issues whatsoever with the game until I was forced to migrate from my physical autthenticator to the app, and since then, constant crashes.
My sub is up for rewewal in 2 days, and at this point, I don’t see why the flying hell I would even bother playing again, let alone renewing anything.
Small indie company, indeed.