Crackling Shard disappears, but I only have 9

I have had the phenomenon on this character that I had my what I thought last crackling shard drop on this char I could see it in the chat log but when I opened my inventory it was not there, so I thought I may have gotten my 10th on another char …

Problem: I have over 40 70+ level chars… I have checked them all at least twice now, I still only have darn 9 if that one on my Paladin had not vanished into thin air I would have had my Mount now.

Why is Blizzard making a warbound item Unique that same amount I need for the summon? I want that mount but now I never seem to be able to get my last chard I really don’t know what to do? I checked and checked again all my inventories, banks and warbound tabs I have only 9 not 10 still any new ones just disappear it seems.
Since it is a warbound item it cannot go into a normal guild bank tab, so where am I supposed to look for it now…

I also reported this as a bug , but you don’t get any response so … what am I supposed to do? I can write a ticket but lately the Game Masters have not been able top help me with anything at all anymore. And this forum seems to be very silent indeed… :frowning:

Support page has no mentioning of this issue. Oh yeah and trying to open a ticket results in a try to do the following (EMPTY). I cannot even open tickets anymore now… Thanks … :frowning: :frowning: