Hi.
How do I get a human to read my tickets?
My input/responses have not been acknowledged in my latest 3 tickets messages.
Instead I was advertised to use the mobile app/authenticator, which I have already been using for around 10 year I would guess.
Thanks for the help.
Hi Chb,
I’m sorry to hear you’ve been having trouble getting help with a ticket, but please don’t confuse getting an answer that’s different from what you were hoping for with your ticket not having been read.
If you include a little more detail about what the problem is, we might be able to point you in the right direction though!
Sure thing.
I contacted the support in the hope of getting a refund/swap for items i wrongfully purchased (Wrath Classic)
By now I came to understand that this is not something that will be performed unless I am able to do it myself via the ingame refund mechanic.
That only became clear to me by the third response from customer service, that might be on me though.
I was led to believe that the main problem of the support not being able to help me was me confirming a popup that warns me of the item becoming non-refundable with vendors.
When I came to accept that I couldn’t get a refund I acquired another item, with which I proceed in the same order:
Enchant my item for later use, for once I finish my full set. Then leave it in my inventory.
I noticed that the aforementioned confirmation popup, which the support told me was accepted by me, did in fact not pop up.
I provided a video of this happening, judging by the views on it it was not even looked at.
Video for reference: https://youtu.be/iHNb9PIbSZw
At this point it’s probably more a bug report, than anything else, so maybe I shouldn’t even put this in a ticket.
It bothers me that the customer service keeps claiming that an automated warning popup exists, when it does not, as shown in the video.
Thanks for your reply and detailed description!
It is correct that support wouldn’t be able to manually refund any items in cases like this, regardless of any warnings being accepted or not really, and I do apologize if that wasn’t made clear from the start.
As for the case of the missing confirmation window, that does look like a bug, though would need to be reported as such.
For more info, check out the links below:
Well, that’s all I was hoping for.
Getting automated responses and/or copy pastes from the knowledge database can be frustrating when it is clear, that my input was not even considered.
I will make sure to report it as a bug, too.
It might be worth putting a note in your knowledge database/help page, in case it keeps getting referenced though.
Thank you for the quick and concise answers.