Hello, so as some might know already opening tickets will not provide any HUMAN assistance at all.
Blizzard customer support is at the WORST state possible.
- What is the point describing the issue in detail, attaching pictures … etc, when the only message you will receive is the automatic one from AI.
- Why when is a problem related to connection which requires a HUMAN they don’t set the AI to followup the ticket to LVL 2.
- Why no moderators from FORUM report further an issue that is already confirmed by multiple people and keep the topic updated with the result.
Before i used to make tickets and actually interact with someone to explain the situation, show proof. Now that is impossible as Blizzard is hiding behind a Wall, focusing more on PANDA REMIX, lol. Which already started so “good” full of exploits and game breaking abilities with zero PRE-testing by any of the devs.
2 of my tickets that i open got closed by AI after i waited 1 week for an answer. They didnt even look at the pictures i attached and on anything i mentioned on the ticket.
Not to mention that for me is impossible to play the game since 18.04.2024 properly from Asia, as many other , because the peering provider you are using for Routes decided to update the previews routes with other ones, causing a massive lag to ASIA with over 5k MS ingame.
Proof was already provided, only way to play the game is paying an extra 7-8 euro for VPN.
Please hire people in CS department, get more people who watch over the forum.
Get a 24-48 hr max reply to tickets, don’t close tickets under the issue is not solved, don’t put AI to answer after you reply back from automatic message again.
If the company i work (is a popular digital bank in EU) for had the same CS as yours it would be already bankrupted and filled with legal cases.
I don’t expect any change soon, since they will treat any feedback ticket as its nothing, “Oh just another random person crying on forum” bam , topic closed. In that way you will lose more and more players.
PS: my sub will end on 27.05 and i don’t plan on coming back unless u fix your issues with the peering provider, restore back the routes like they used to be.
When i do tracert previewsly i had Manila>Singapore>Frankfurt worked perfectly. But now i have the worst route possible , Manila > Marssielle> Paris with over 5k ms, this is your peering provider which i already said in tickets to escalate the issue to tech and check, proof i attach in both tickets that your AI closed for absolutely no reason.