Dear Blizzard,
this is bassicly an open letter. I may be alone in this, but I think that lately the customer support of Blizzard is severely lacking.
When I have for example a technicall issue I get the same list wich I can already find on their website rather then the creative ideas they used to offer. I am talking to a script nowadays.
I find it incredibly dissapointing that when you followed all the steps on the website and then eventually end up contacting a game master where you SPECIFICALLY mention that you followed all the steps, they just send you back to those very steps wich you just undertook.
It feels more like a stuck in a loop AI support then actual humans. It would explain the shorter waiting lines but I prefer longer waiting lines and good help then spend 10 times in the same queue without a solution.
Blizzard, I ask you, do something about the current customer support because it is severely lacking in my opinion. And I can’t imagine I am the only one thinking like this.
A long time WoW fan - Dallerion