Hello,
I deleted a few characters a while back. When I came to restore them only some where showing in the character restoration window. I would like to stress that all the characters were deleted at the same time in the past and that I tried to restore them all at the same time recently. There are 2 or more characters that I do not see on different realms. I thought maybe they were low level and got deleted permanently, but a character that was even lower level was eligible to be restored. I contacted a GM via ingame ticket and I was given the same reply twice - that there are no such characters and that I probably mistook one character for another. To make sure that I am not going crazy I contacted my friends whom I played with and they did confirm that such a character existed in a certain realm. Did anyone have similar problem?
The characters in question are:
Both used to be around level 100 before the squish
Aitres - Defias Brotherhood
Quetrolazo - Zenedar
Hi Pusscous,
Deleted characters are only kept in our records for a limited time, and once purged, they’re permanently gone. The Restoration system’s there as a safety net, but if it’s been too long and the Game Master team isn’t seeing them on your account, then I’m afraid there’s nothing that can be done.
Deleted characters is not there to be used as extra storage, only delete them if you are sure you never want to play them again.
Before the squish if they were under level 100 then they would be permanently deleted after 120 days at most, 100 or over and they would still be there. After the squish they would be exactly the same as they would be squished to 49 or lower.
Obviously if you are talking about pre-squish they were deleted a long time ago.
As I mentioned the characters were deleted at the same time and I attempted to restore them at the same time as well. Isn’t that weird that even though the same amount of time passed some of the characters are gone and some are not?
Not really, it depends on their level when you delete them, as stated in the link I give, if you bothered to read it.
You didn’t say when you deleted them and their exact level, you used “around” so I gave both options.
Hey, I did read it.
I failed to mention that I was able to restore level 28 character whereas I was not able to restore a cahracter that was most likely around 35-45 (old level 100+)
It’s their level and when you deleted them. If they were 35-45 then they lasted for 120 days or about 4 months before permanent deletion. They would have been squished to level 40 from 100.
Since you say they were about 100 then that means it’s been well over a year (Oct 2020 SL Pre-patch).
January 2021 is when my subscription was last active. And it is then, when I decided to delete all of my characters. My used to be 100 pala is gone. My used to be 60-70 hunter (now 28) is not gone.
This is why I am concerned. They cannot find my paladin even though it was higher level.
Of course it is gone. Imagine, if you didn’t delete it then it would have still been there, characters you don’t delete stay until the game closes down.
I’m going to be a bit cruel, sorry, but it’s you own fault you don’t have them anymore due to you deleting them, because anything that was below 120 is gone if it was deleted more than 120 days ago.
Character deletion system is not additional character slots for inactive characters. It’s for characters you absolutely do not want anymore.