Dell G15 issues

[Congo-burning-legion]

Hi there,

I’m seeking advice on some issues I’m having with a supposed gaming laptop from Dell.

Since I’ve been traveling a lot lately I have decided to buy myself a Dell G15 laptop to play WoW when I’m unable to be around my PC. The specs are decent and the game should be running smoothly. However, since the first launch, I’ve been having issues with artifacts and texture glitches showing up, the game randomly freezing for 10-15 seconds, and then unfreezing with something I’d call a “texture reload”. Game text (quests and NPC names, especially in Orgrimmar) is sometimes shredded and illegible.

The freezes also seem random - doesn’t matter what’s going on the screen, I had fewer freezes in the battlegrounds and raids than I had when I was just standing around doing F-all in the middle of nowhere.

Sometimes, the GPU usage goes to 99% seemingly out of nowhere. Nothing out-of-ordinary is happening in the game when that happens. It looks like the overall GPU usage on this 3050 card is WAY higher than on the old 1060 card I had on my PC a few years back. Just standing in Valdraken on Medium settings (even tho Nvidia GeForce Experience recommends Ultra on almost everything) brings the usage to 88-95% with 20ish FPS.

Below are some screenshots:
i.imgur(dot)com/365Ac6t.png
i.imgur(dot)com/zGv7tLV.png
i.imgur(dot)com/QOAXspV.png

Here are the specs:
OS: Windows 11 Home 64-bit (10.0, comp. 22621)
Dell Model: G15 5511
BIOS: 1.19.2
Processor: I5-11260H, 2.6GHz(12 CPUs)
RAM: 16GB
Graphics Card: NVIDIA GeForce RTX 3050 Laptop GPU
DirectX 12

All my drivers are up-to-date including BIOS and motherboard. I am running my laptop in high-performance power mode, plugged in. Running a second monitor but the same happened with no secondary monitors being plugged.

I have run DXDiag but it shows no issues. I have no clue if I have received a botched GFX with my brand-new laptop or if there are some other issues I might be unaware of.

[Trovlak-aggramar (Trovlak)]

First of all, disable GeForce Experience, preferably even uninstall it. It’s bloatware, not only that, there have been reports on these forums, of it causing exactly the issues you are reporting.

You only need it to install the latest GPU drivers, once the drivers are installed, you should remove it.

[Congo-burning-legion]

Uninstalled, didn’t help. Still getting random freezes.

Update:
Since it’s a new laptop I didn’t test anything other than WoW. Now I’ve been running Warhammer 40k Darktide which is a much more demanding game than WoW and for around 4-5 hours of constant gaming I have encountered 0 issues maintaining a steady 40-50 FPS with way better GPU load.