Pretty much title, bought the Epic edition DF key on Kinguin, redeemed it succesfully, got the gametime/mount/boost etc.
Played for a few hours, notice my gametime is gone, relogged - even my crown transmog has rolled back. Bnet says key redeemed and is void, not a trace of it having happened though, no confirmation email no nothing.
Ticket times are infinite, no idea what to do now or what is going on at Blizzard.
And here’s your problem. You need to contact the seller and hope for the best (good luck with that). The key was probably bought using a stolen credit card or buyer did chargeback on it once you had foolishly bought it. Blizzard obviously revoked such key.
Plenty of articles out there warning about greymarket sellers like Kinguin, G2A etc. and not just related to Blizzard keys but Steam and other services, too. Avoid them, many sellers on those marketplaces sell stolen or otherwise fradulently gotten keys which in some cases end up costing money to the game developers (which can hurt especially small indie developers).
- Seller had 99% rating and thousands of positive reviews
- I dont think you understand how chargeback works
- Yes, how could it be blizzard fault ofcourse
- Doesn’t really matter.
- Sure I do. If whoever bought the key from Blizzard makes chargeback Blizzard will revoke the key. Either the card was stolen or otherwise used fradulently.
- It is not, Blizzard does not sell keys on third party sites so if you have problem with the key bought from third party site you need to contact the site.
- Right
- Confirming you do not
- Yes, the company with the 30 day customer support queue cannot be at fault
In this case it is far more likely that the seller did shady things. It happened with Shadowlands and it has happened with other games sold in Kinguin etc. similar greymarket vendors.
Why would Blizzard revoke the key if it was legit and didn’t have any payment issues related to it?
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It’s obvious, the seller refunded the key with Blizzard or the card was stolen and the purchase was cancelled so the code they gave you became invalid.
You obviously don’t understand that all sales are not final.
Also the sellers account could have been hacked on the other website. Just report them on the site.
Is it really worth a few pounds/euros to risk getting ripped off.
Yes, the card was reported stolen within 2 hours of the code having been redemeed. What a coincidence.
Feel free to contact your bank and ask them for a refund on a purchase older than a few hours, let me know how that goes. That only works with things like Google play store and only because they hold the sellers money.
The blizzard site says key has been redeemed, not that it is unclaimable etc.
Both of you boil down to “blizzard guuud, others baaad”. Disregarding the fact that blizzard make mistakes literally all the time, not least of which are account related.
Regardless, at the very least confirmation of the key being applied/voided is expected for a billion-dollar company.
Don’t know about your country but my bank will do that with fraudulent payments. Most stolen cards are reported within a few hours.
So? If it’s redeemed that’s not the same as it being valid.
This is not a Blizzard mistake, it’s the website you bought the key from’s fault.
You want them to say “you defrauded the company so we are invalidating the key”? You are lucky they aren’t disabling your account.
If you don’t believe me I suggest making a simple search to find quite many people complaining about revoked keys bought from the greymarket vendors. Sure, there are legit sellers on them, too, but there are also those selling keys obtained through fraudulent means or outright scammers.
Good luck with your key. Like I said in the original reply your best bet is to contact the actual site/seller you bought the key from rather than Blizzard. Blizzard will almost certainly just tell you that they can’t help you because you didn’t buy the key from them and due to privacy they probably can’t tell why the key was revoked.
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Grelier and Dottie’s right, we’ve seen quite a few players in the past that claims their keys got revoked when bought from “3rd party marketplaces”.
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