I have 2 accounts, and i was on the 4th month of RAF rewards (next reward 30 days of game time) so i didn’t get game time for my main account i got 30 days for my second account so i can get the reward for my main account, but my last 24 hours of game time expired on my main account and i didn’t get the reward, when i join my <20 lvl characters i don’t have any rewards to claim (My secondary account has less than 30 days of game time so it’s been a month since i got my last reward). Anyone know what i can do about it?
According to this link:
My friend added game time, but I didn’t get a reward
To be eligible to earn rewards, you must have active game time on your account at the time your recruit adds game time. If your recruit adds more than 30 days of game time at once (for example, by purchasing a 3- or 6-month recurring subscription), rewards beyond the first will be granted at a rate of one per month, based on the date your recruit added game time to their account.
You can only secure one reward per recruit each month.
Rewards may not be claimable while the recruit’s payment is being processed. Most players will be able to claim their rewards within just a few minutes, but a payment processing time of up to 3 days is normal for most payment methods. For certain payment methods, such as cash based systems like PayU or Yandex cash, the delay may be up to 8 days. In addition, if your friend paid for game time, but the payment was then reversed, any unclaimed rewards are removed.
I had game time on my first account while i put on the game time on my second account, 30 days had past since the last reward so i don’t know what to do now.
Well it could have several issues: Namely that you already claimed a reward for that month, or your payment was still being processed while your active gametime ran out.
And currently you do not have active gametime so you can’t claim any RAF rewards.
You can contact Support over here but I’m quite sure that’s the main issue:
RAF Rewards Problems
https://eu.battle.net/support/en/help/contact/950/ticket
Edit: I confirmed that you need active gametime to claim RAF gametime.
I’ll make a ticket about it i hope it resolves. Thanks for your help.
Hey Pfoden!
Submitting a ticket for this is the right way to have this looked into further, as it’s not something we can do for you through the forums. I will say that Saneko is correct about the requirements to receive Recruit a Friend rewards however.