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1

Playing WoW Classic on Venoxis

Today I got a lot of disconnects and then the Blizzard Game Launcher can’t connect, which will last for ~5min
Country: Austria
Provider: Kabelsignal
WinMTR is downloading right now :wink:

Normal Tracert:

C:\Windows\System32>tracert 185.60.112.157

Routenverfolgung zu 185.60.112.157 über maximal 30 Hops

1 <1 ms <1 ms <1 ms [192.168.1.1]
2 7 ms 7 ms 6 ms 10.198.64.1
3 7 ms 7 ms 10 ms ME36X-Manzb-01.kabsi.at [195.202.135.129]
4 8 ms 9 ms 9 ms 195.202.134.82
5 28 ms 10 ms 9 ms te0103-asr9k-upst-inx-01.net.kabelplus.at [195.202.134.233]
6 23 ms 22 ms 23 ms .pr01.eqfr5.blizzardonline.net [80.81.195.26]
7 27 ms 26 ms 26 ms .ae1-br01-eqfr5.as57976.net [137.221.80.33]
8 27 ms 27 ms 30 ms .et-0-0-2-br01-eqam1.as57976.net [137.221.65.29]
9 27 ms 29 ms 27 ms .et-0-0-31-pe02-eqam1.as57976.net [137.221.78.69]
10 27 ms 27 ms 27 ms 185.60.112.157

Ablaufverfolgung beendet.

Tracert during the problem:

C:\Windows\System32>tracert 185.60.112.157

Routenverfolgung zu 185.60.112.157 über maximal 30 Hops

1 <1 ms <1 ms <1 ms [192.168.1.1]
2 8 ms 6 ms 7 ms 10.198.64.1
3 9 ms 6 ms 7 ms ME36X-Manzb-01.kabsi.at [195.202.135.129]
4 9 ms 9 ms 9 ms 195.202.134.82
5 10 ms 9 ms 9 ms te0103-asr9k-upst-inx-01.net.kabelplus.at [195.202.134.233]
6 47 ms 28 ms 24 ms .pr01.eqfr5.blizzardonline.net [80.81.195.26]
7 * * * Zeitüberschreitung der Anforderung.
8 * * * Zeitüberschreitung der Anforderung.
9 * * * Zeitüberschreitung der Anforderung.
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20 * * * Zeitüberschreitung der Anforderung.
21 * * * Zeitüberschreitung der Anforderung.
22 * * * Zeitüberschreitung der Anforderung.
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24 * * * Zeitüberschreitung der Anforderung.
25 * * * Zeitüberschreitung der Anforderung.
26 * * * Zeitüberschreitung der Anforderung.
27 * * * Zeitüberschreitung der Anforderung.
28 * * * Zeitüberschreitung der Anforderung.
29 * * * Zeitüberschreitung der Anforderung.
30 * * * Zeitüberschreitung der Anforderung.

Ablaufverfolgung beendet.

Note: I added a . in front of the FQDN to be able to post it here

2

Good morning Cailanicola,

Please try and run a WinMTR while playing the game. That might show us a bit more detail.

Kind regards

Kiemmaki

What’s your opinion?

3

It’s not on our end literally wiped the instance because 5 ppl dced on dreadmist
Battle net is also dieing.
It’s getting fcking annoying.
You get dropped between 10-30 mins

4

Greetings, Nælys! o/

I’m slightly confused, as according to the information I can check here, you haven’t played in Dreadmist for the last 11 days. We are not aware of any current general issues, and we are not seeing players being regularly disconnected as you describe.

If you are experiencing issues, we would like to hear the details from you. Since it may not be related to Cailanicola’s problem, please create your own thread including all the details of the issue you are experiencing, and some connection diagnosis results so we can properly have a look and try to figure it out:

5

I have a 2nd account linked to this1 :slight_smile: might check that

6

Hi again, Nælys! o/

Thanks for clarifying that, I completely missed your other account.

After checking the time around the disconnection you mentioned, I didn’t find anything significant. I did notice a possible issue around 2AM though (I’ve sent it so they can have a look and verify where this issue originated on), so thanks for that, I would have missed it without your report. But this doesn’t seem to be what affected your dungeon run, so we would still like to have those details and diagnosis results.

7

Thank you very much. The thing is that even now on retail started experiencing the same issue

8

When I started WinMRT yesterday night, no more disconnect occurred.
But logging in right now, and WinMRT is running

9

Hi again! o/

If you are experiencing this issue in multiple realms, this may be an issue in your connection route to us. When you connect to a server or web (be it ours or anyone else’s), the information that goes from your router to the server and back follows a specific path to reach it’s destination (each line in these connection diagnosis files is a point in said path). If there’s any issue along the path, you may suffer some problems. Any other connection to other pages or services may not suffer said problems if the path doesn’t go through the point where the issue happens. Now, this also means that anyone going through a similar path and the problem point will have similar issues. This is the reason why sometimes we see a group of people disconnecting simultaneously even when the server is working correctly, as they are all from the same country or region, and follow similar paths to reach us.

We would love to have a winMTR of your connection to verify if this is the case. Keep in mind that if there’s an issue on our end we are unaware of, we are the first ones that want to know about it so it can be resolved ASAP, and these diagnosis files are the way we have to diagnose these issues.

10

Hi, Cailanicola! o/

Just making sure to let you know that we are not forgetting about you. If you get disconnected again, get that winMTR result to us, and we’ll be sure to give it a look and try to figure it out :slight_smile: